Terms and Conditions, Privacy Policy, and Booking Agreement

1.1. These General Terms and Conditions (hereinafter: the F1 Terms and Conditions) govern the use of road passenger transportation and vehicle and driver availability services provided on the basis of individual orders in connection with the 2027 Formula 1 Hungarian Grand Prix by Éva Szőke Kukláné, a sole proprietor operating under the trade name VanBudapest.com (tax number: 48349633-1-43; hereinafter: the Service Provider).
The F1 Terms and Conditions apply to bookings for the service period from Thursday, July 29, 2027, through Tuesday, August 3, 2027, inclusive.
All dates and times are stated in Budapest local time.
These services include passenger transportation to and from the Hungaroring, as well as optional Budapest and/or Danube Bend program days available as part of a Formula 1 booking for this period.

The Service Provider accepts orders for all days of the event weekend from July 30 through August 1, 2027, exclusively at F1 rates and subject to these F1 Terms and Conditions. This rule applies regardless of the type of program requested or the date of booking; the rates in the Service Provider's general service price list are not available for these days. The applicable F1 early booking, standard or peak-period daily rate, and any discretionary concession, must be determined in accordance with Section 6.

1.2. The Service Provider's identification and contact details:

• Service Provider's name: Éva Szőke Kukláné, sole proprietor
• Trade name: VanBudapest.com
• Address: 1126 Budapest, Szendrő utca 50., 2nd floor, unit 6.
• Tax number: 48349633-1-43
• Customer service email address: info@vanbudapest.com
• Complaints and legal contact email address: legal@vanbudapest.com
• Telephone number: +36 70 753 6333
• Website: www.vanbudapest.com

2.1. These F1 Terms and Conditions set out the terms of contracts for the services specified in clause 1.1 between the Service Provider and the natural person, legal entity or other organization contracting with the Service Provider to order the service for themselves or for other persons (hereinafter: the Customer). These terms apply to bookings by both private individuals and business customers, including agencies and event organizers, subject to the specific provisions applicable to consumers and business customers, respectively.

2.2. These F1 Terms and Conditions contain specific rules for F1 bookings in addition to the Service Provider's general terms and conditions. In the event of a discrepancy between the two sets of terms, these F1 Terms and Conditions prevail in relation to F1 bookings. Matters not regulated herein are governed by the version of the Service Provider's general terms and conditions that the Customer had an opportunity to review before entering into the contract and accepted as part of the contract.

2.3. The specific details of a booking, including in particular the selected services, their dates and times, the vehicle category, the charges and the payment deadlines, are set out in the individual quotation accepted by the Customer and the corresponding booking confirmation. Any departure from these F1 Terms and Conditions is permitted only to the extent allowed by law and by express mutual agreement between the parties recorded in writing. In such cases, the individual agreement takes precedence in the matters clearly specified therein; all other terms of the booking remain subject to these F1 Terms and Conditions.

2.4. For the purposes of these F1 Terms and Conditions, a Passenger is a natural person who actually uses the passenger transportation or vehicle and driver availability service provided under the booking. The Customer and the Passenger may be the same person or different persons. Where the Customer books for other persons, the Customer remains entitled to the Customer's rights and responsible for the Customer's obligations arising from the contract with the Service Provider.

2.5. An F1 booking is an order confirmed under these F1 Terms and Conditions that includes at least one service on any day of the event weekend from July 30 through August 1, 2027. It may include a Hungaroring day, a Budapest program day or a Danube Bend program day. F1 rates and these F1 Terms and Conditions apply to program bookings accepted for the event weekend even if the Passengers do not visit the Hungaroring.

Additional service days within the period from July 29 through August 3, 2027, may be added to an F1 booking. The days do not have to be consecutive. The distinction between program days ordered as part of an F1 booking and those ordered separately under the general terms is governed by clauses 4.6 and 6.7.

3.1. A quotation for the services may be requested using the quotation request form on the Service Provider's website, by email or through another communication channel provided by the Service Provider. A quotation request does not in itself constitute a booking, give rise to a payment obligation or secure vehicle capacity. Requirements discussed by telephone or in person must be recorded in writing, including by email, before the booking is finalized.

3.2. To enable a quotation to be prepared, the Customer provides their name and contact details, the requested service days and program types, the number of passengers, the desired vehicle category and number of vehicles, and the known pickup and arrival locations and times. The quantity of luggage to be carried, any child seat requirement and any circumstances that may affect the choice of a suitable vehicle or the provision of the service must also be disclosed. The parties agree individually on any details that are not yet known at the time of booking and may be specified later, together with the deadline for providing them.

3.3. The Service Provider prepares an individual quotation based on the stated requirements and available capacity. The quotation includes the selected services and days, the vehicle categories and number of vehicles, the applicable time and kilometer allowances, the total charge payable, the discounts and surcharges applied, and the items included in the charge or payable separately. The quotation also specifies its validity period, the amount of the advance payment or full charge required to make the booking, the payment deadlines and the cancellation terms applicable to the booking. Deadlines must be stated as exact calendar dates and, where necessary, with the hour and minute specified, in Budapest local time.

3.4. The services listed in the quotation may be booked subject to available capacity. The validity period of a quotation does not in itself reserve vehicle capacity. A temporary hold on capacity before payment exists only where the Service Provider expressly confirms it in writing, specifying the vehicle category, the days concerned and the expiration of the hold. The Service Provider clearly states in the quotation the conditions for finalizing the booking set out in clause 3.6.

3.5. The Customer indicates their intention to book by expressly accepting the individual quotation in writing or through the designated electronic interface. Before acceptance, the Service Provider makes these F1 Terms and Conditions and any other terms forming part of the contract available in a form that can be reviewed, saved and retrieved later. The Customer must be given an opportunity to check the details and correct any errors. The Service Provider draws particular attention to provisions requiring separate notification and express acceptance, and records their acceptance separately.

3.6. Finalization of the booking requires all of the following: acceptance of the individual quotation and the applicable contractual terms, payment of the advance payment or full charge required under Section 7, and the Service Provider's confirmation accepting the booking. After checking the payment and capacity, the Service Provider sends the final booking confirmation without delay. The contract is formed when this confirmation becomes accessible to the Customer. An automatic notification acknowledging receipt of a quotation request or order, a payment request or a transaction notification from the payment service provider does not in itself replace the confirmation accepting the booking.

3.7. If, before the final confirmation, it is established that the requested service cannot be provided on the terms offered, the Service Provider informs the Customer without delay. A different vehicle category, a different service or a revised price may be applied only with the Customer's express acceptance. If no such agreement is reached, the Service Provider refunds the full amount already paid for the booking request concerned without delay and without deducting any handling or cancellation fee.

3.8. If the confirmed service cannot be provided using the originally planned vehicle due to an accident, theft, vandalism, mechanical failure or another impediment to performance, the Service Provider will inform the Customer without delay and examine the possibility of a replacement. In view of the limited availability of premium vehicles and the exceptionally high demand for capacity during the event, the Service Provider does not provide an unconditional guarantee of a replacement vehicle; a replacement is possible only from capacity that is actually available.

A different vehicle category may be provided only with the Customer's express acceptance. The Service Provider bears the additional cost of an accepted replacement; if a lower category is accepted, the Service Provider refunds the price difference agreed in writing in advance.

If no suitable replacement is available, or if the Customer does not accept the different service offered, the Service Provider will cancel in writing the service that cannot be provided and promptly refund 100% of the amount paid for it, without any deduction. If the entire booking cannot be performed, the entire payment will be refunded. Compensation in addition to the refund and limitations of liability are governed by clauses 12.9–12.11.

3.9. If capacity is unavailable, the Service Provider may add the request to a waiting list at the Customer's request. Joining the waiting list does not constitute a booking, secure a vehicle or a fixed price, or give rise to a payment obligation. When capacity becomes available, the Service Provider may send a new quotation setting out the service then available, its price and the deadlines for acceptance and payment. The rules on formation of the contract in this Section also apply to bookings made from the waiting list.

4.1. Under an F1 booking, the Service Provider provides private passenger transport with a driver in the vehicle category specified in the individual quotation and booking confirmation, together with the vehicle and driver availability associated with the relevant type of service. The booking must specify separately, for each vehicle and each service day, whether that vehicle is to provide a Hungaroring day, a Budapest program day or a Danube Bend program day. Within a single booking, different vehicles may be used for different program types on the same day, in accordance with the confirmed scope of service.

4.2. A Hungaroring day includes one outward journey from the Budapest pickup location agreed with the Customer in advance to the Hungaroring, waiting during the event, and one return journey to the Budapest arrival location agreed in advance. The pickup and arrival locations may differ. Pickup and drop-off locations at the Hungaroring are determined by the applicable access, parking and admission rules, as set out in Section 10.

4.3. The base charge for a Hungaroring day includes up to 10 hours of service, measured from the start time determined under clause 5.2 until drop-off at the final destination. This period includes the outward journey, waiting during the event and the return journey. A Hungaroring day does not include sightseeing, a Danube Bend excursion, a separate transfer during the day or any other independent program. The service for that day ends upon completion of the return trip even if the 10-hour allowance has not been exhausted, unless the parties agree otherwise in writing. Charges for exceeding the time allowance are governed by Section 5; payment of overtime does not in itself entitle the Customer to an additional route or program.

4.4. A Budapest program day provides up to 10 hours of vehicle and driver availability within the administrative boundaries of Budapest, with no mileage limit, between the pickup and drop-off locations agreed in advance. The start of the time allowance must be determined in accordance with clause 5.2. The service may be used to visit locations for sightseeing, spa visits, meal stops, shopping and other activities within Budapest. Travel, time spent at program locations, stops and waiting all count toward the 10-hour allowance.

4.5. A Danube Bend program day is available along a route agreed in advance, particularly in the Szentendre, Visegrád and Esztergom areas. The service includes up to 10 hours from the start time determined under clause 5.2 and a total service-route distance of 150 km from passenger pickup in Budapest to drop-off in Budapest. The planned schedule consists of 1 hour for the outward journey, 8 hours of program time and 1 hour for the return journey. The parties agree on the locations to be visited and their order with these allowances in mind. Section 5 sets out how time and mileage allowances are measured, the rules for starting the return journey and the charges for exceeding the allowances.

4.6. Budapest and Danube Bend program days may be used as part of an F1 booking on booked days for which the Customer does not request a Hungaroring service for the vehicle concerned. This must be assessed separately for each vehicle: another vehicle under the same booking may provide a Hungaroring service on the same day. Program days may also be booked for days during the event weekend. On a Hungaroring day, an additional program may be requested only by separate agreement under clause 5.8.

Program days ordered as part of an F1 booking are subject to the F1 daily rate applicable to the vehicle category and booking concerned, on the terms set out in Section 6. Choosing a program day does not in itself entitle the Customer to an additional discount.

A program outside the event weekend, on July 29, August 2 or August 3, 2027, may also be ordered as a separate service independent of the F1 booking, subject to available capacity and a separately accepted quotation. Such an order is subject to the regular service charge specified in the separate quotation and the general terms and conditions; its days do not count toward the days qualifying for a discount under the F1 booking.

Separating a program day that is already part of a confirmed F1 booking constitutes a booking modification and is subject to the settlement rules in Sections 8–9.

4.7. An arrival or departure transfer to or from Budapest Liszt Ferenc International Airport may be incorporated into the booked service day without a separate transfer charge if it forms the first or last leg of that day's route, falls within the accepted time and kilometer allowances and is expressly included in the booking confirmation. The airport leg does not provide any additional vehicle and driver availability time or kilometer allowance. An airport transfer on another day, or requiring a separate route or an additional trip, is subject to a separate order and charge.

4.8. The service charge includes the vehicle and driver required to perform the accepted service, fuel, road tolls for the agreed route and the taxes applicable to the service. The vehicle and driver availability included in the charge may be used up to the time and kilometer allowances specified for the relevant service type.

4.9. The service charge does not include a Formula 1 admission ticket, the price of a Paddock Club or other hospitality package, separately charged parking or vehicle access permits, or admission tickets, meals, spa admission, tour guide services or other third-party service charges incurred during program days, unless an item is expressly included in the individual quotation. The Service Provider may assist with planning the program route and schedule; booking third-party services requires separate arrangements. Any separately charged additions provided by the Service Provider require the Customer to be informed in advance and to give express acceptance.

5.1. The time and kilometer allowances for the services must be accounted for separately for each service day and each vehicle. Unused time or kilometers cannot be transferred to another day, another vehicle or another booking. If the Customer chooses to end use of the service early, this does not in itself reduce the daily rate for the booked service.

5.2. The total 10-hour time allowance for a Hungaroring day, a Budapest program day and a Danube Bend program day begins at the agreed passenger pickup time, provided that the vehicle and driver are available at the agreed location and ready to provide the service. If the parties jointly agree on a different start time, the allowance must be measured from that time.

Waiting required due to a delay on the part of the Customer or the Passengers counts toward the 10-hour allowance. Notifying the Service Provider of a delay does not in itself extend the end of the allowance. If the Service Provider or a party engaged by it is delayed, the allowance cannot begin before the vehicle and driver are actually available; the Customer may not be charged for service time lost due to their delay.

The time allowance runs until the final passenger exits at the final destination. Time is measured continuously; stops during the day and repeated boarding and exiting do not start a new allowance. Positioning the vehicle before the agreed start time and its operational return after completion of the service are not part of the 10 hours.

5.3. The total time allowance for a Danube Bend program day is 10 hours, measured from the start time determined under clause 5.2 until drop-off at the Budapest destination. The planned schedule is 1 hour for the outward journey, 8 hours of program time and 1 hour for the return journey. The program period runs from the beginning of the second hour through the end of the ninth hour; travel between program locations, visits, stops and waiting all count toward this period. The return journey to Budapest must begin immediately at the start of the tenth hour at the latest, that is, 9 hours after the start time under clause 5.2, regardless of whether the passengers are in Szentendre, Visegrád, Esztergom or another agreed location at that time. If the anticipated travel time requires it, the return journey must be scheduled to begin earlier. Transfer time is part of the total 10-hour allowance; exceeding the program period or the total time allowance is subject to the charges set out in clause 5.6.

5.4. On Budapest and Danube Bend program days, vehicle and driver availability counts as use of the service even while passengers are in a restaurant, spa, attraction or other program location. On a Hungaroring day, the service also includes the time during which passengers are within the Hungaroring grounds while the driver waits in the parking lot. Time spent in road traffic, congestion and event-related entry and exit queues counts toward the total 10-hour time allowance for all three service types. Any documented period of service interruption attributable to the fault of the Service Provider or a party engaged by it may not be charged as overtime.

5.5. The 150 km allowance for a Danube Bend program day applies to the entire service route from pickup in Budapest to drop-off in Budapest. It includes the outward journey, travel between program locations and the return journey, as well as any airport leg confirmed as part of the booking. The vehicle's journey to the pickup location before pickup, its return journey after the service and the Service Provider's movements for its own operational purposes do not count against the Customer's kilometer allowance. A Budapest program day is available within the administrative boundaries of Budapest with no kilometer limit.

5.6. Use exceeding the total 10-hour service time allowance constitutes overtime. On a Danube Bend program day, an extension of the 8-hour program period must also be charged as overtime. If both the program period and the total service time allowance are exceeded, the longer of the two excess periods forms the basis of the charge; the same additional time may not be charged twice. Overtime is charged at the full hourly rate for every commenced hour. Each commenced additional 60-minute period incurs another full hourly charge, irrespective of whole-hour clock times.

5.7. The overtime charge per vehicle and for every commenced hour is:

• Mercedes-Benz E-Class, V-Class and Mercedes Sprinter: EUR 80.
• Mercedes-Benz S-Class, VIP Sprinter and Coach bus: EUR 120.

The stated amounts are the charges payable, inclusive of applicable taxes. Before the booking is accepted, the parties record in writing in the individual quotation for the relevant vehicle category the rate per additional kilometer exceeding the 150 km allowance for a Danube Bend program day. The additional kilometer charge is based on the service distance actually traveled beyond the allowance. The time allowance and kilometer allowance are independent: if both are exceeded, both the overtime charge and the additional kilometer charge may be applied.

5.8. Any extension of a program, additional stop or route change requested by the Customer must be discussed with the Service Provider in advance. These may be undertaken subject to available capacity, safe performance and the working, driving and rest time limits applicable to the driver. On a Hungaroring day, an additional program or separate transfer may be provided only on the basis of a request submitted in writing by the Customer and a prior written agreement between the parties. The agreement must specify the scope, route, date and time, and surcharge for the additional service, as well as the time and kilometers included in the surcharge. The additional service is payable in addition to the base daily rate even if the original 10-hour time allowance has not been exhausted. Submitting a request does not in itself constitute acceptance; performance is conditional on the Service Provider's written confirmation.

5.9. The Service Provider records the start and end times of the service and, for a Danube Bend program, the start and end times of the program period, together with the distance traveled required for calculating the charges. The Service Provider supplies the Customer with a verifiable, itemized statement of additional charges, showing the allowance used, the extent of the excess, the unit rate applied and the amount payable. Additional charges are payable by the method and deadline stated in advance in the individual quotation.

6.1. The Service Provider sets service charges in euros, by vehicle category and per service day. The daily rate is per vehicle. The individual quotation specifies the booked days, the categories and number of vehicles, the applicable daily rates, discounts, surcharges and the total amount payable. The charges communicated to the Customer as payable include the applicable taxes.

6.2. The Service Provider applies the following sales periods to new F1 bookings:

a) Early booking period: up to and including May 31, 2027, at 12:00 noon. The early booking daily rate in the F1 price list is available only subject to the eligibility and full payment requirements in clause 6.4.

b) Standard period: after 12:00 noon on May 31, 2027, and before 00:00 on July 22, 2027. The standard daily rate in the F1 price list applies during this period.

c) Peak period: from 00:00 on July 22, 2027, through the end of August 1, 2027. The peak-period daily rate in the F1 price list applies during this period.

All times are stated in Budapest local time. The sales period is distinct from the date on which the service is used. Specific charges are set out in the F1 price list and the accepted individual quotation.

Clauses 6.4 and 6.10 govern retention of the price of a booking finalized with an advance payment during the early booking period. For a subsequent new booking, the applicable pricing period is determined by the later of the time at which the quotation and contractual terms are accepted and the time at which the required full charge is paid in accordance with Section 7. Later processing or confirmation by the Service Provider does not in itself result in a higher charge. Clauses 9.5 and 9.10 apply to subsequent additions to a booking.

6.3. A booking for a single service day does not qualify for the early booking discount advertised in the price list. A single-day booking is subject to the F1 standard daily rate during the early booking and standard periods, and to the F1 peak-period daily rate during the peak period.

The number of days and eligibility for the early booking discount must be determined separately for each confirmed vehicle. Ordering multiple vehicles for a single day does not constitute a multiday booking.

This does not preclude a discretionary concession separately agreed in writing under clause 6.5 or 14.3. However, a single-day booking does not automatically qualify for such a concession either.

6.4. The early booking discount is available where at least two different service days are ordered for the same vehicle under a single F1 booking. Eligibility must be determined separately for each vehicle.

During the early booking period, a booking may be finalized with the advance payment specified in clause 7.1. To retain the early booking discount, the Customer must accept the individual quotation and contractual terms and pay the full service charge for the confirmed booking no later than May 31, 2027, at 12:00 noon, Budapest local time, in the manner specified in Section 7.

Requesting a quotation or indicating an intention to book does not in itself secure a discount. Making an advance payment does not relieve the Customer of the obligation to pay the full charge by the deadline. Failure to make the final payment results in cancellation and retention of the advance payment under clauses 7.8 and 8.6; the booking does not automatically become a standard-rate booking.

If the Customer has met all required conditions by the deadline, later processing or confirmation by the Service Provider will not cause the discount to be lost. Formation of the contract is governed by Section 3.

6.5. A booking that meets the early booking requirements and covers at least two service days per vehicle is subject to the early booking daily rate specified for the vehicle category concerned in the F1 price list. Increasing the number of days further does not in itself result in an additional automatic discount.

The Service Provider may offer a customized price or an additional concession, particularly for orders covering three or more service days, larger-volume orders or B2B orders, based on current capacity, the dates concerned and the scope of the order. Whether such a concession is offered, and its amount, are determined on a case-by-case basis; the Customer has no automatic entitlement to it.

The amount or percentage of the discretionary concession, its calculation basis, the vehicles and days concerned, the conditions of the concession and the final charge payable must be recorded in writing before acceptance. An additional concession may be applied to an early booking price only if the individual quotation expressly provides for it.

An individual quotation may be requested by email at info@vanbudapest.com or through the Service Provider's F1 quotation request form. A quotation request does not in itself secure a discount or vehicle capacity.

6.6. The deadline for obtaining the advertised early booking discount and making full payment is May 31, 2027, at 12:00 noon, Budapest local time. New bookings completed after this deadline are subject to the standard or peak-period F1 daily rate under clause 6.2.

During the standard and peak periods, ordering multiple days together does not in itself entitle the Customer to a discount. A discretionary concession is available only on the basis of an expressly accepted written quotation or agreement under clause 6.5 or 14.3.

A subsequent change in pricing period does not alter the charge for a validly confirmed booking that has been paid in full by the deadline. Rebooking after cancellation for nonpayment is governed by clause 7.9. All new bookings are subject to available capacity.

6.7. In addition to Hungaroring days, Budapest and Danube Bend program days confirmed as part of the same F1 booking count toward the number of days in the F1 booking. These program days are subject to the F1 daily rate applicable to the vehicle category and booking concerned even if the program day falls on July 29, August 2 or August 3.

The days do not have to be consecutive, but they must fall within the service period specified in clause 1.1. The number of service days qualifying for the early booking discount must be determined separately for each confirmed vehicle. Days for different vehicles may not be added together to obtain eligibility, and the same calendar day for the same vehicle may be counted only once.

A program day ordered separately as a regular service under clause 4.6 is not part of the F1 booking and does not increase its number of discount-qualifying days. If, as a result, the F1 booking for the vehicle concerned covers only a single day, clause 6.3 applies.

The conditions of a discretionary volume or partner concession are determined by the written quotation or agreement under clauses 6.5 and 14.3.

6.8. The published prices and discounts are available subject to remaining capacity for the relevant service days and vehicle categories. The fact that a discount period is still running does not, in itself, guarantee the availability of the desired vehicle. After the early booking deadline, the conditions of the next published pricing period apply; the deadline is not extended automatically. Joining the waiting list does not, in itself, secure a discounted price.

6.9. Unless otherwise expressly agreed in writing, the early booking discount and any separately agreed discretionary concession apply only to the service daily rates concerned.

The discount does not reduce overtime and additional kilometer charges under Section 5, surcharges for separately ordered additional services, or the separately payable costs of parking, admission tickets or other third-party services.

If a discretionary concession also covers any other charge, its precise scope and amount must be separately specified in the accepted written quotation. Discounted items and separately payable items must be clearly identified and listed separately in the quotation.

6.10. The daily rates and discounts for a finalized booking are recorded in the booking confirmation. For a booking made with an advance payment, retention of the confirmed charge and the early booking discount is conditional on full final payment under clause 7.3. Final payment made by the deadline does not constitute a new booking and does not result in pricing under a different pricing period.

If the final payment is not made, cancellation under clauses 7.8 and 8.6 applies; the previous charge or discount cannot automatically be transferred to a new booking.

Before a requested modification is accepted, the Service Provider informs the Customer in writing of its effect on the charge and discounts. Settlement following a modification or partial cancellation is governed by Sections 8–9.

7.1. An F1 booking made before the final payment deadline under clause 7.3 may be finalized by paying a booking advance payment of EUR 100 per vehicle per booked service day, provided that the other requirements in clause 3.6 are met. The advance payment must be calculated separately for each vehicle based on its booked days, and the resulting amounts must then be added together.

The advance payment is credited toward the total service charge and is not an additional charge. Its amount and payment deadline are specified in the individual quotation; the advance payment deadline may not extend beyond the deadline for payment of the full charge under clause 7.3. The option to make an advance payment is also available for single-day bookings but does not in itself entitle the Customer to an early booking discount.

The parties designate this payment as an advance payment, not as earnest money under the Hungarian Civil Code. Settlement in the event of cancellation or nonpayment is governed by Section 8. After the final payment deadline, a new booking may be finalized only with full prepayment in accordance with clause 7.10.

7.2. Before the final payment deadline, the Customer may pay more than the required amount, including the full service charge. This does not change the amount of the mandatory booking advance payment calculated under clause 7.1, which must be stated separately in the confirmation.

In the event of voluntary cancellation, however, the 5% handling fee is calculated on the amount actually paid for the canceled services, not solely on the mandatory advance payment. Where the full charge has been prepaid, the 5% applies to the full amount paid for the canceled services. The separate settlement rules for cancellation due to nonpayment are set out in clause 8.6.

7.3. The outstanding balance of the full service charge for every F1 booking finalized with an advance payment under clause 7.1 must be paid no later than May 31, 2027, at 12:00 noon, Budapest local time. This deadline applies equally to single-day and multiday bookings and to bookings confirmed with or without an early booking discount, regardless of the date of service.

The full charge covers the services payable in advance under the accepted quotation. This does not bring forward settlement of items that arise only during use of the service and were identified in advance as separately payable, such as overtime, additional kilometers or on-site parking.

The deadline must be stated in both the quotation and the booking confirmation. Compliance with the deadline must be determined under clause 7.5 for bank transfers and clause 7.6 for card payments. Rescheduling of the event is governed by clause 13.6.

7.4. Payment may be made by the method offered in the individual quotation, by bank transfer or through the card payment interface provided by the Service Provider. The settlement currency is EUR; for payment in another currency, the agreed amount and the conversion terms must be recorded in writing in advance. For bank transfers, the Customer must include the booking or payment request reference in the payment reference field.

7.5. For bank transfers, the payment deadline is deemed to have been met if the full amount due has been credited to the Service Provider's account by the deadline. The Service Provider also accepts a payment as having been initiated on time if the Customer has initiated the transfer by the deadline and has sent bank-issued confirmation of execution to info@vanbudapest.com by the same deadline, so that it has become accessible to the Service Provider. The confirmation must identify the amount transferred, the currency, the beneficiary, and the date, time and reference of the transaction. A transfer instruction that has merely been entered or scheduled for a later date does not constitute confirmation of execution. A later bank credit for a transfer that was initiated on time and properly evidenced does not, in itself, justify cancellation of the booking. A rejected or revoked transfer, or one that has not actually been initiated, does not discharge the payment obligation.

7.6. For card payments, compliance with the deadline must be determined from the payment service provider's transaction records confirming successful payment. Opening the payment link, entering card details or making an unsuccessful payment attempt does not, in itself, constitute payment. Later bank settlement of a successfully completed card payment does not constitute late payment by the Customer.

7.7. The Service Provider sends three payment reminders concerning the outstanding final payment obligation to the email address provided by the Customer, on the following dates:

a) April 30, 2027, one calendar month before the final payment deadline;

b) May 17, 2027, 14 days before the final payment deadline;

c) May 28, 2027, 3 days before the final payment deadline.

The reminders include the booking reference, the outstanding amount, the payment deadline of May 31, 2027, at 12:00 noon Budapest time, the payment method and the method for providing proof of a bank transfer, and the consequences of nonpayment: cancellation only of service items not fully paid by the deadline, retention of the EUR 100 advance payment per vehicle per canceled day concerned, and release of the corresponding vehicle capacity.

If a booking is made after any reminder date, only the remaining reminders need to be sent; the payment deadline must still be stated in the quotation and confirmation. No further payment reminder is required for a fully paid booking. Reminders do not change or extend the payment deadline.

7.8. Consequences of failure to make the final payment. Compliance with the final payment deadline of May 31, 2027, at 12:00 noon, Budapest local time, must be assessed separately for each service day of each booked vehicle. The full confirmed service charge due by that deadline for the vehicle and day concerned must have been paid in accordance with clauses 7.5–7.6.

If the Customer fails to pay the full charge for any service day of any vehicle by the deadline, the booking terminates only in respect of the services concerned that have not been fully paid when the deadline passes without payment. No automatic grace period or additional payment period is granted. Bookings for vehicles and service days fully paid by the deadline remain in effect; they may not be canceled due to a payment shortfall relating to another vehicle or day. Any change to the discount on the remaining booking must be accounted for under clause 9.6.

After checking the payments and bank confirmations received by the deadline, the Service Provider notifies the Customer in writing, on May 31, 2027, of the canceled vehicles and service days, the remaining booking and the settlement under clause 8.6. The vehicle capacity associated with the canceled services may then be released and sold to another Customer. This verification and notification do not create a new payment deadline.

A later bank credit for a transfer initiated and evidenced by the deadline in accordance with clause 7.5 does not in itself justify cancellation. Before the contract is concluded, the Service Provider specifically draws the Customer's attention to the final payment deadline, the absence of an additional payment period, termination of the services concerned and retention of the advance payment, and documents the Customer's express acceptance.

7.9. A booking terminated due to nonpayment does not automatically become a standard-rate booking. A later payment or communication does not reinstate the canceled order or the previous discount.

To request the service again, a new quotation and a new booking are required, subject to the capacity then available and the price under clause 6.2. The standard F1 rate applies after the early booking deadline, including from June 1, and the peak-period F1 rate applies from 00:00 on July 22. The full charge for the new booking must be paid in advance; an advance payment lawfully retained from the previous booking is not credited toward the new booking.

The Service Provider promptly refunds any additional payment received late for a terminated booking unless the parties expressly agree in writing to credit it toward a new booking.

7.10. A new F1 service ordered after the final payment deadline of May 31, 2027, at 12:00 noon, including every new booking made on or after June 1, may be finalized only by prepaying 100% of the total service charge. For these bookings, payment of EUR 100 per vehicle per day does not in itself secure a booking.

The individual quotation specifies the full amount payable, the payment method and the payment deadline, which must fall within the quotation's validity period and before the start of the service. The applicable price is governed by Section 6, formation of the contract by Section 3, and settlement in the event of cancellation by Section 8.

7.11. The Customer must provide true and accurate billing information before the invoice is issued. The Service Provider issues the relevant documents for advance payments and services performed in accordance with the applicable invoicing rules, and credits amounts previously paid against the final invoice. A payment request does not replace an invoice. By accepting these F1 Terms and Conditions, the Customer consents to electronic invoicing and to invoices being sent to the email address provided.

8.1. The Customer may cancel the booking in whole or in part by written notice sent to info@vanbudapest.com. The notice must include the Customer's name, the booking reference and the services affected by the cancellation. The time of cancellation is the time at which the Service Provider receives the email. The Service Provider confirms receipt of the cancellation and its financial settlement in writing; subsequent processing or confirmation does not change the conditions applicable to a cancellation received by the deadline.

8.2. The regular payment and cancellation deadlines under these F1 Terms and Conditions are:

a) The deadline for full final payment for bookings previously finalized with an advance payment: May 31, 2027, at 12:00 noon.

b) The period for voluntary cancellation subject to a 5% handling fee: cancellation must be received before 00:00 on July 22, 2027, that is, by the end of July 21, subject to clauses 8.3–8.4.

c) For a voluntary cancellation received at or after 00:00 on July 22, 2027, the full confirmed charge for the canceled services is retained in accordance with clause 8.5.

All times are stated in Budapest local time and apply uniformly to all F1 bookings, regardless of the service days and pickup times of the vehicles concerned. Termination due to nonpayment on May 31 is a separate case governed by clause 8.6; the 5% cancellation rule available through July 21 does not apply to it. Rescheduling of the event is governed by Section 13.

8.3. Cancellation by the May 31 final payment deadline. If the Customer's voluntary cancellation is received no later than May 31, 2027, at 12:00 noon, including that deadline, the Service Provider retains 5% of the amount actually paid for the canceled services up to that time as a handling fee and refunds the remaining 95%.

If the Customer has paid only the mandatory advance payment of EUR 100 per vehicle per booked day, the deduction is EUR 5 per vehicle per canceled day. If a larger partial payment or full prepayment has been made, the deduction is 5% of the larger amount actually paid for the canceled services concerned.

Any unpaid charge for services canceled by the deadline does not have to be paid. In the event of partial cancellation, the payment obligation for the remaining services continues; settlement is governed by clauses 8.7 and 9.6.

8.4. Cancellation after the final payment deadline and through the end of July 21. If the booking remains valid and voluntary cancellation is received after 12:00 noon on May 31, 2027, but before 00:00 on July 22, 2027, the Service Provider retains 5% of the amount actually paid for the canceled services as a handling fee and refunds the remaining 95%. This also applies to fully prepaid bookings made on or after June 1.

This rule does not apply to a booking that has already terminated due to nonpayment under clause 7.8. A subsequent cancellation of such a booking does not convert retention of the advance payment into a 5% deduction; settlement is governed by clause 8.6.

8.5. Cancellation from July 22 onward and no-show. For voluntary cancellation received at or after 00:00 on July 22, 2027, the cancellation fee is 100% of the full confirmed charge for the canceled services. No refund is due from amounts paid for those services; all previous payments are credited toward the full charge. The same amount may not be charged twice.

The cancellation fee does not include overtime or additional kilometers not actually incurred, or additional services that were to be paid for separately at the time of use but were not used. Failure to perform on the Service Provider's side and changes to the event are subject to the special rules in clauses 8.9–8.10 and Section 13.

8.5.1. For voluntary cancellation received at or after 00:00 on July 22, 2027, the full confirmed charge for the canceled services is payable; no refund is due from the amounts paid for them, in accordance with clause 8.5.

8.5.2. In the event of a no-show established under Section 11, the Service Provider is entitled to the full confirmed charge for the service day of the vehicle concerned; no refund of that charge is due. The conditions for a no-show and its effect on other vehicles and service days are set out in clauses 11.4–11.6.

8.6. Cancellation due to failure to make the May 31 final payment. If the Customer fails to pay the full confirmed charge due for any service day of any booked vehicle by May 31, 2027, at 12:00 noon, Budapest local time, in accordance with clauses 7.5–7.6, the service concerned terminates under clause 7.8. This must be determined separately for each vehicle and each booked service day. Services validly canceled by the deadline must be settled under clause 8.3; services fully paid by the deadline are not affected by cancellation for nonpayment.

The Service Provider retains the entire mandatory booking advance payment of EUR 100 for each canceled service day of each vehicle canceled due to nonpayment. If only this advance payment has been made for the service concerned, no refund is due. If an additional partial payment has been made for that service, the Service Provider refunds the amount paid in excess of EUR 100, taking into account settlement of the remaining booking under clause 9.6. No additional 5% handling fee may be charged on top of the retained advance payment.

The allocation of payments to individual vehicles and service days is governed by clause 8.7. Each item must be settled separately, after which the amounts to be retained, refunded and, if applicable, still paid must be itemized and totaled.

A later cancellation or payment does not reinstate a service that has already terminated due to nonpayment and does not convert retention of the advance payment into a 5% deduction. Reordering the canceled service is governed by clause 7.9.

8.7. Partial cancellation. When individual vehicles or service days are canceled, settlement must be calculated exclusively for the services concerned, separately for each vehicle and each canceled service day, and the amounts must then be added together.

During the period specified in clauses 8.3–8.4, the deduction is 5% of the amount actually paid for the services concerned. During the period specified in clause 8.5, the deduction is the full confirmed charge for those services. The amount of the advance payment serves as a separate calculation basis only for settlement due to nonpayment under clause 8.6 and in the special case under clause 13.5.

Payments must be allocated to individual vehicles and days in accordance with the allocation specified in the individual quotation, payment request or confirmation. If no separate allocation is specified, the mandatory advance payment must be allocated at EUR 100 per vehicle per day, and any payment above that amount must be allocated in proportion to the remaining charges for the individual services. Once full payment has been made, the full confirmed charge for each service is allocated to that service.

The charge for the remaining booking and any change in its discount must be determined under clause 9.6 separately from settlement of the canceled services. A subsequent partial cancellation does not change the charges for services already performed in accordance with the contract. The Service Provider supplies the Customer with an itemized written settlement statement.

8.8. Common rules for calculating deductions. The 5% handling fee for voluntary cancellation is calculated on the amount actually paid for the canceled services. Retention of the advance payment due to nonpayment on May 31 is based on the mandatory advance payment of EUR 100 per vehicle per booked day. The full-charge cancellation rule applicable from July 22 onward is based on the full confirmed charge for the canceled services.

The 5% handling fee, retention of the entire advance payment and the full-charge cancellation fee may not be combined for the same service. The Service Provider applies only the deduction relevant to the particular case and does not charge any additional cancellation or handling fee under its general terms and conditions. The special settlement rules for rescheduling of the event are governed by clause 13.5.

8.9. Failure to perform on the Service Provider's side. If the Service Provider is unable to perform the confirmed service and the parties do not agree on a replacement arrangement under clause 3.8, the Service Provider promptly refunds 100% of the amount paid for the service that cannot be performed, without deducting a handling or cancellation fee. If the entire booking cannot be performed, this applies to the full amount paid for the booking.

The conditions for providing a replacement vehicle and the Service Provider's liability are governed by clause 3.8 and Section 12.

8.10. Changes to the event and statutory claims. The consequences of cancellation, postponement or rescheduling of the event and other exceptional circumstances are governed by Section 13. These may not automatically be treated as a voluntary cancellation by the Customer for settlement purposes.

The cancellation fees under this Section do not restrict any statutory claims of the Customer for a refund or arising from a breach of contract from which the parties cannot validly derogate.

8.11. Making refunds. The Service Provider's settlement statement identifies the affected services, the amount actually paid, the deduction applied and the amount to be refunded. The Service Provider makes the refund without delay, generally using the original payment method and returning it to the original payer; the parties may agree otherwise in writing. Bank or payment processing may affect the date on which the funds are credited.

9.1. The Customer may request a change to a confirmed booking in writing by emailing info@vanbudapest.com. The request must include the booking reference and the changes requested, in particular any changes to the service days concerned, the number or category of vehicles, the program, or the pickup time or location.

In urgent cases, the Customer may also initiate discussions by telephone, but the parties must also record in writing any agreement affecting the scope or price of the service.

9.2. Whether a change can be accommodated depends on the available vehicle and driver capacity, the planned route, the time and kilometer allowances for the service, and the applicable traffic and working rules. The Service Provider is not obliged to accept every request for a change.

Sending a request for a change does not, in itself, alter or cancel the original booking. If the parties do not agree on the change, the original booking remains in force. If the Customer no longer wishes to use it, the Customer may give notice of cancellation under Section 8.

9.3. Before a modification is accepted, the Service Provider communicates in writing the scope of the modified service, its charge per vehicle per day, discounts, any cancellation fee, the allocation of previous payments, any additional amount payable or amount to be refunded, and the acceptance and payment deadlines.

The modification becomes final upon the Customer's written acceptance and the Service Provider's written confirmation. Payment of any additional advance payment or the full price difference is governed by Section 7 and clause 9.10. Acceptance of a modification does not extend the May 31 final payment deadline for the original booking.

9.4. Correcting contact details or supplying, by the agreed deadline, information left for later agreement in the original booking does not, in itself, constitute a new booking or result in recalculation of the confirmed charges.

However, if newly supplied information requires a departure from the scope of service originally agreed, a different vehicle, an additional route or an additional service, the parties must separately agree on the relevant conditions under this Section.

9.5. An additional service day, vehicle or other service may be added only subject to available capacity and a separately accepted written modification quotation. The Service Provider determines the charges for newly added services on the basis of the sales terms applicable at the time of modification under Section 6.

An earlier advance booking does not in itself secure an early booking discount for services added after the discount period has ended. A discretionary concession may be granted under clause 6.5 or 14.3.

An addition requested on August 2 or 3, 2027, that can still be performed may be accepted as a modification of an existing F1 booking at an individually determined F1 rate. The specific charge, its calculation basis and any concession must be recorded in writing before the modification is accepted. The regular service price list does not automatically become applicable to such an addition merely because the event weekend has ended.

The charges for previously confirmed services unaffected by the modification remain unchanged. Payment and confirmation requirements for the addition are governed by clause 9.10.

9.6. Reducing the number of service days or vehicles. A reduction requested by the Customer constitutes partial cancellation of the services concerned. The canceled services must be settled separately for each vehicle and each canceled day in accordance with Section 8. The deduction applicable to the canceled services and any change in the charges for the remaining services must be shown separately in the settlement statement.

For voluntary cancellation received before 00:00 on July 22, 2027, 5% of the amount actually paid for the canceled services must be retained under clauses 8.3–8.4. If the reduction leaves only one service day not yet performed in the booking confirmed with an early booking discount for the vehicle concerned, the charge for that day must be changed to the standard daily rate in the F1 price list applied at the time of the original booking. If at least two service days are retained, the early booking discount is not lost solely because the number of days has decreased.

Discount eligibility must be determined separately for each vehicle. The booked days of another vehicle may not be added to the days of the vehicle concerned. Canceling one vehicle or reducing its days does not in itself eliminate the early booking discount for other vehicles.

For cancellation received at or after 00:00 on July 22, 2027, the Service Provider is entitled to the full confirmed charge for the canceled services, and no refund of that charge is due. Because the Service Provider retains the full charge for those days, they must continue to be counted when determining the number of days qualifying for the early booking discount. Accordingly, the charge for the remaining service day may not be increased solely as a result of that cancellation. Retention of the full charge does not entitle the Customer to use the canceled service later.

Days canceled due to nonpayment under clause 8.6 may not be counted toward the days qualifying for the early booking discount in the remaining booking. If this leaves only one service day for the vehicle concerned, its charge must be calculated using the standard daily rate in the F1 price list applied at the time of the original booking. The resulting price difference may not cause retroactive cancellation of a day that was previously paid in full, by the deadline, at the originally confirmed charge.

The Service Provider prepares an itemized settlement statement showing the canceled or terminated services, the deduction applied, the charges for the remaining services and the crediting of previous payments. The price difference for the remaining services must be taken into account when determining the refund. If settlement results in an additional payment obligation, its amount and payment deadline must be communicated in writing. The deadline for a new price difference communicated later may not precede that communication and does not extend the May 31 final payment deadline for the original charges.

Retention or modification of separately agreed discretionary concessions is governed by the terms of the originally accepted written quotation; a new condition for loss of a discount may not subsequently be imposed unilaterally. A later reduction does not change the charges for services already performed in accordance with the contract.

9.7. Moving a service to another calendar day, changing the vehicle category, or switching between a Hungaroring day, a Budapest program day and a Danube Bend program day requires separate agreement and written confirmation. The same number of days or the same vehicle category does not, in itself, confer an automatic right to rebook.

Replacing a Hungaroring service with a program day, or removing all Hungaroring days, does not result in application of the regular service price list to the days from July 30 through August 1, 2027. Services confirmed for those days remain subject to F1 rates and these F1 Terms and Conditions.

If the modification leaves no service on any day of the event weekend in the booking, the Service Provider issues a separate written quotation for the remaining programs. Their continuation as regular services is not automatic: the parties must agree on the new charge, the applicable terms and settlement of the previous booking.

As part of an accepted modification, the parties record in writing how previous payments are credited and any price difference. Settlement following partial or full cancellation of the original services is governed by Section 8, and recalculation of discounts by clause 9.6.

9.8. Changes to the pickup or drop-off location, departure time, route or stops during the program may be accepted only with regard to the agreed service allowances and feasibility of performance.

On a Hungaroring day, an additional program or separate transfer is available only under a prior written agreement pursuant to clause 5.8 and for a separate charge, even if the original daily time allowance has not yet expired. A verbal request to the driver does not, in itself, replace the required agreement.

9.9. The Customer must notify the Service Provider without delay of any change in the number of passengers or the amount of luggage. A change may be accepted only within the confirmed vehicle's safe passenger and luggage capacity; exceeding this may require a different or additional vehicle to be ordered.

As the service charge is set per vehicle, fewer passengers taking part does not, in itself, reduce the charge. A change in the identity of the passengers does not, in itself, change the identity of the Customer or the Customer's payment obligation. Another person may replace the Customer only by a separate written agreement between the parties concerned.

9.10. A modification request and its assessment do not extend the payment or cancellation deadline for the original booking.

For an addition accepted before May 31, 2027, at 12:00 noon, the advance payment of EUR 100 under clause 7.1 must be calculated separately for each added vehicle and each added service day. The full outstanding charge for the booking as expanded must also be paid no later than May 31, 2027, at 12:00 noon. An additional advance payment does not extend this deadline.

An addition accepted at or after the final payment deadline may be finalized only by prepaying the full charge for the added services by the deadline stated in the modification quotation, which must precede performance. The price of the addition is determined under clause 9.5; the previous discount does not automatically extend to it.

In the event of partial cancellation or another modification, charges for the remaining services and payments must be settled under clauses 8.7 and 9.6. An outstanding payment obligation due by May 31 at 12:00 noon may not be deferred on the grounds that the modification is being processed. A new price difference resulting from a modification subsequently accepted by both parties must be paid in full by the deadline in the relevant quotation.

Previous payments must be taken into account in the settlement; the same charge may not be applied twice. The Service Provider sends an updated written confirmation of the final modification. Unaffected contractual terms remain unchanged. An impediment to performance on the Service Provider's side is governed by clause 3.8 and Section 12, and changes to the event by Section 13.

10.1. Access to the Hungaroring, vehicle entry, stopping and parking are subject to the traffic arrangements applicable during the event, instructions from the authorities and organizers, and the available permits. The Service Provider and the driver must comply with these; the Customer may not demand driving or stopping arrangements that contravene them.

10.2. Free parking for passenger cars. Use of the Hungaroring parking lots designated P1, P2 and P3 is free of charge for passenger cars. Unless alternative parking requirements have been agreed in advance, the Service Provider uses one of these parking lots in accordance with the on-site traffic and parking arrangements. The Customer is not charged a separate parking fee for this.

The free parking option does not apply to buses; parking for buses is governed by clause 10.5.

10.3. Closer, paid parking. If the Customer requests a stopping and parking location closer than the P1, P2 or P3 parking lots, this may be used for a separate charge, subject to available capacity on site.

The anticipated parking fee is approximately EUR 80–150 per vehicle and per day. This amount is a preliminary estimate: the actual fee is set by the on-site organizers or the operator of the relevant parking lot, not by the Service Provider. The exact price and availability are determined on site; the Service Provider guarantees neither the estimated price nor the availability of a parking space.

10.4. Use of and payment for paid parking. Giving advance notice of a request for closer parking does not constitute a parking space reservation. The actual fee must be communicated to the Customer before use, and paid parking may be used only once that fee has been accepted.

The Customer pays the parking fee on site using a payment method accepted by the parking lot operator, unless the parties agree on a different settlement arrangement. The fee is not included in the price of the transport service unless the quotation expressly provides otherwise.

If closer parking is unavailable, or the Customer does not accept its actual price, the Service Provider uses one of the free P1, P2 or P3 parking lots for passenger cars, in accordance with on-site instructions.

10.5. Bus parking. Separate paid bus parking is available for buses. The free parking arrangements for passenger cars in P1, P2 and P3 do not apply to this.

The anticipated bus parking fee is approximately EUR 80–200 per bus and per day. This is a preliminary estimate; the actual fee and parking conditions are set by the on-site organizers or the parking lot operator. The Service Provider does not guarantee the estimated fee.

The Service Provider states the anticipated cost of bus parking and the method of settlement in the quotation. The parking fee is payable by the Customer unless the quotation expressly includes it in the total service charge.

10.6. The service charge does not include the Passengers' event admission tickets, Paddock Club or other hospitality packages, or separate parking and vehicle entry permits, unless their procurement and cost are expressly included in the quotation.

A Paddock Club or other premium guest admission ticket does not, in itself, mean that the vehicle providing the transport and its driver are also entitled to enter the same area. The vehicle permit, parking ticket and, where required, driver's admission pass prescribed by the rules for the relevant package and the event must also be held.

10.7. If the Customer provides the required separate access entitlements, the Customer must agree on their type, validity and conditions of use with the Service Provider in advance and make the permits available in a usable form by the deadline agreed in writing. The Service Provider supplies the vehicle and driver details needed for the permits as agreed.

Payment for the service does not make up for a missing or unsuitable permit. In such cases, the vehicle may travel only as far as an area it is otherwise permitted to access. The consequences of errors in obtaining permits or supplying information undertaken by the Service Provider are governed by Section 12.

10.8. Pickup and drop-off locations at the Hungaroring must be determined on the basis of permitted stopping locations, traffic arrangements and the available access entitlements. The service does not automatically include pickup or drop-off directly at the selected grandstand, hospitality venue or entrance; it may be necessary to walk between the vehicle and the admission point.

The Customer must disclose before booking any relevant reduced mobility or need for special assistance, so that the parties can agree on a feasible arrangement in advance.

10.9. The meeting place and time for the return journey must be clearly agreed with the Customer or the contact person designated by the Customer. If the vehicle has to move to another location on the instructions of the organizers or authorities, the Service Provider or the driver informs the contact person and provides the new meeting point.

The Service Provider may not establish a no-show on the basis of a location change of which the Passengers have not been informed. Section 11 sets out the one-hour waiting period and further conditions for a no-show.

10.10. Time spent in traffic congestion, undergoing entry checks, entering the parking lot and leaving it forms part of the daily service time allowance under the rules in Section 5. The driver's waiting time in the parking lot during the event also counts as use of the service.

Even a separate parking ticket or vehicle entry permit does not automatically ensure freedom from congestion, a guaranteed journey time or unrestricted priority passage. The departure time must be agreed with regard to the anticipated event traffic.

10.11. The unavailability of closer parking that has not been separately guaranteed does not, in itself, constitute a failure to perform the confirmed transport service if it can be performed using another lawful pickup and drop-off arrangement consistent with the agreed conditions.

11.1. The Customer must provide accurate information required to organize the service and report any changes without delay. The Customer must also inform the Passengers of the conditions for using the service, particularly the pickup and return departure times, meeting points, time allowances, and the consequences of lateness and no-shows.

At least one contact person who will be with the Passengers for the duration of the service, together with a working telephone number at which they can also be reached in Hungary, must be provided. The contact person must monitor messages sent by the Service Provider and the driver through the agreed channels.

11.2. The Passengers must be present at the agreed location, ready to depart, at the pickup time confirmed or subsequently amended by mutual agreement. This obligation applies equally to pickup in Budapest, departure for the return journey from the Hungaroring, and agreed meeting times on program days.

The Passengers must allow in advance for the time needed to reach the location, leave the event site and get to the vehicle.

11.3. Reported lateness. If a Passenger expects to be late or cannot find the vehicle, they must notify the driver or the Service Provider without delay using one of the contact details provided. Where possible, the notification must include their location and expected arrival time.

Reporting lateness does not in itself change the agreed time and does not entitle the Customer to unlimited waiting. The parties must agree on the conditions for further waiting or a change of time. Time allowances and any additional charges are governed by Section 5.
Waiting required due to a delay on the part of the Customer or the Passengers counts toward the booked time allowance under clause 5.2. Reporting lateness does not constitute agreement on a new start time and does not in itself extend the service. Any additional use beyond the time allowance that has been agreed in advance is subject to the overtime rules in Section 5.

11.4. Conditions for a no-show. A no-show occurs where all of the following conditions continue to apply until 60 minutes have elapsed from the agreed pickup or meeting time:

• the Passengers to be carried in the vehicle concerned do not arrive at the vehicle at the agreed location;
• the Passenger or the Passengers' designated contact person cannot be reached on the telephone number provided, despite attempts to contact them;
• neither the Passengers nor the Customer or their contact person notifies the Service Provider or the driver of the absence or lateness by telephone, in writing or by any other means.

A no-show may only be established if the Service Provider is available with a vehicle and driver capable of performing the confirmed service at the agreed meeting point communicated to the Passengers. The one-hour waiting period may not begin before the agreed time and must exclude any time lost due to the Service Provider's delay or fault.

11.5. Procedure in the event of a no-show. During the waiting period, the driver or the Service Provider attempts to contact the Passenger or the designated contact person on the telephone number provided and also notifies them, through the agreed written channel, that the vehicle is available at the location.

If the conditions in clause 11.4 still apply at the end of the one-hour waiting period, the service may be deemed not to have taken place due to a no-show, and the vehicle may leave the designated location without further waiting.

The Service Provider records the waiting location, the arrival and departure times, and the attempts to make contact. The Customer is notified in writing that a no-show has been established and of its financial consequences. This notification does not create an additional waiting period or an additional deadline.

11.6. Financial consequences of a no-show. In the event of a no-show, the Service Provider is entitled to the full service fee confirmed for the vehicle concerned on the service day in question; no refund is due, in accordance with clause 8.5.2. The advance payment and any further payments already made count toward this amount; the full fee for the same service may not be charged twice.

If only some of the Passengers are absent but those who are present use the service, a no-show may not be established for the entire vehicle. However, a lower number of Passengers does not reduce the fee confirmed for the vehicle.

A no-show does not in itself automatically cancel the services confirmed under the booking for other days or other vehicles; Sections 8 and 9 apply to any amendment or cancellation of those services.

11.7. Contact after the vehicle has left. The Service Provider is not required automatically to send back a vehicle that has left due to a no-show. Any transport requested subsequently may only be provided subject to available capacity and on terms and at a price agreed by the parties in writing. Subsequent contact does not in itself change the financial consequences of a no-show previously established in accordance with the rules.

11.8. Passenger numbers, luggage and safe transport. The number of Passengers and the luggage to be carried must not exceed the confirmed vehicle's authorized capacity for safe use. Unusually sized luggage, child seat requirements and any assistance needed with boarding or traveling must be reported in advance.

When a child is to be carried, the Customer must provide the child's age and body measurements needed to agree on appropriate safety arrangements. Seat belts and the required child restraint system must be used in accordance with the applicable rules. Unlawful or unsafe transport may not be provided even at the request of the Customer or a Passenger.

11.9. Conduct in the vehicle. The Passengers must comply with the driver's lawful instructions concerning road safety, boarding and exiting, luggage storage and proper use of the vehicle. Endangering the driver's work, threatening or harassing others, smoking and using electronic cigarettes in the vehicle are prohibited.

The Service Provider may refuse to carry the Passenger concerned or discontinue their transport at a safe location if their conduct endangers the driver, another Passenger or road safety. Where the circumstances permit, the Passenger must first be instructed to stop the conduct in question. In the event of immediate danger, the necessary action may be taken without delay.

The Service Provider documents the reasons for and circumstances of the action taken. Such an incident may not automatically be treated as a no-show; its financial and liability consequences must be determined on the basis of the circumstances of the case, the contract and applicable law.

11.10. Damage and exceptional soiling. The Passengers must take care of the vehicle and its fittings. They must notify the driver without delay of any damage, malfunction or exceptional soiling they notice or cause.

The person responsible for the damage is liable under applicable law for the substantiated and justified costs of restoration or exceptional cleaning. The Service Provider presents its claim with supporting documentation and an itemized breakdown; no separate charge is made for normal wear and tear resulting from proper use.

11.11. Cooperation and reporting problems. The Customer and the Passengers must cooperate with the Service Provider during performance of the service. Where possible, they must report any problem with the service as soon as they notice it so that the Service Provider can investigate and, if necessary, remedy it.

12.1. The Service Provider must organize and perform the confirmed service as specified in the accepted quotation, the booking confirmation and these F1 Terms and Conditions.

Performance requires a clean vehicle that is suitable for safe road use and appropriate to the confirmed vehicle category, number of Passengers and service requirements, together with a driver holding the authorizations required for lawful performance of the service.

12.2. The Service Provider may engage a contracted passenger transport partner or another person assisting in performance. Engaging such a person does not in itself change the content of the contract with the Customer or the confirmed fee.

The Customer may continue to deal with the Service Provider in matters relating to the booking, financial settlement and complaint handling. The Service Provider is responsible for the performance of any person it engages in accordance with applicable law and the lawfully applicable liability provisions set out in this Section.

12.3. Notification of an impediment to performance. If an accident, theft, vandalism, mechanical failure or another circumstance jeopardizes or prevents performance of the confirmed service, the Service Provider promptly informs the Customer or the designated contact person of the impediment and its anticipated consequences.

The Service Provider examines the possibility of continuing the service, providing a replacement under clause 12.4 or finding another mutually acceptable solution. It may offer only a solution that is actually available or can be confirmed. The legal assessment of the impediment is governed by clauses 12.9–12.11 and 13.9; merely naming the event does not automatically exempt the Service Provider from liability.

12.4. Provision of a replacement vehicle. In view of the limited availability of premium vehicles and the exceptionally high demand for capacity during the event, a replacement vehicle may be provided only from capacity that is actually available. The Service Provider does not undertake an unconditional obligation to obtain or provide a replacement vehicle under all circumstances.

Use of a vehicle that differs from the confirmed vehicle in category or material characteristics requires the Customer's express acceptance, which must be recorded in writing. The Service Provider bears the higher cost of a replacement that has been offered and accepted; for a lower category, it refunds the price difference agreed in advance.

If no replacement solution can be provided or the Customer does not accept the different service offered, the full refund under clause 12.5 applies. Compensation in addition to the refund is governed by clauses 12.9–12.11.

12.5. Nonperformance and full refund. If the Service Provider cannot perform the confirmed service and no suitable alternative solution is available, or the Customer does not accept the alternative service offered, the Service Provider cancels in writing the booking, or the affected part of it, that cannot be performed.

The Service Provider promptly refunds 100% of the amount paid for the service that cannot be performed, with no handling fee, cancellation fee or other deduction. If the entire booking cannot be performed, this applies to the full amount paid for that booking.

If nonperformance affects only certain separate service days or vehicles, the full fee paid for those services is refunded. Services that can be separated and have already been performed in accordance with the contract must be accounted for separately, taking account of the Customer's statutory rights. Clause 8.11 applies to the payment of refunds.

12.6. Journey times and traffic conditions. When organizing the service and agreeing the departure time, the Service Provider takes account of the circumstances reasonably to be expected from the nature of the event and the known traffic situation.

Journey times given are estimates unless the Service Provider has expressly undertaken a guaranteed obligation to meet a particular arrival time. The mere existence of traffic congestion, a road closure or action by the authorities does not automatically exempt the Service Provider from contractual liability; its consequences must be assessed in the light of the particular circumstances.

Section 5 governs the calculation of the daily time allowance, and Section 13 governs exceptional circumstances.

12.7. Services of other providers. The passenger transport undertaken by the Service Provider does not include performance of services purchased by the Customer independently of the Service Provider, such as event tickets, accommodation, flights, restaurant bookings or other third-party services.

Any amendment, cancellation or defective performance of those services must be dealt with under the contract with the relevant provider. This provision does not apply to a passenger transport partner engaged by the Service Provider to perform its own obligations, and it does not exclude the Service Provider's liability under applicable law for its own breach of contract.

12.8. Personal belongings and luggage. The Passengers must take care of their personal belongings, travel documents and valuables and check when leaving the vehicle that they have taken them with them. Leaving valuables in a vehicle waiting in a parking lot is not recommended.

In the absence of a separate agreement, the Service Provider does not undertake to provide a safekeeping service extending beyond passenger transport. This does not exclude liability arising under applicable law in connection with the handling of luggage accepted for carriage or the conduct of the Service Provider or a person it engages.

12.9. Compensation in addition to the refund. Beyond the full refund under clause 12.5, the Service Provider does not provide voluntary compensation, any separate contractual penalty, lump-sum damages or other compensation that it has not expressly undertaken to provide.

The Service Provider does not automatically assume the cost of a replacement vehicle, event ticket, accommodation, flight ticket or other service independently ordered by the Customer. Exclusion of liability for damages in the case of a business order is governed by clause 12.10; liability that may not be excluded by law and consumer contracts are governed by clause 12.11.

12.10. Limitation of liability for business bookings. In a contract with a Customer who is not a consumer, the Service Provider excludes its liability for damages arising from delayed, failed or defective performance of the service, subject to the exceptions in clause 12.11. The exclusion extends in particular to lost business revenue, loss of profit and additional costs relating to the Customer's contracts with other service providers.

This provision does not affect refunds of fees for services that cannot be performed, commitments concerning replacement vehicles or any other expressly accepted financial settlement obligation. Before the contract is concluded, the Service Provider specifically draws the Customer's attention to this exclusion of liability and requests express acceptance of it.

12.11. Exceptions to the exclusion of liability. No provision of these F1 Terms and Conditions excludes or limits liability for intentional breach of contract, breach of contract causing death, personal injury or damage to health, or any other liability whose exclusion or limitation is prohibited by law.

The exclusion of liability in clause 12.10 does not apply to consumer contracts. In the case of a consumer booking, refunding the service fee does not in itself extinguish the consumer's further statutory claims.

An agreement with a business Customer does not limit a Passenger's independent statutory claims that cannot validly be excluded.

12.12. Submission and assessment of claims. The Customer may submit a claim relating to performance of the service in the manner specified in Section 16. The Customer must share with the Service Provider the information and documents available to them that assist in assessing the claim.

The Service Provider examines the claim on the basis of the booking details, the circumstances of performance and the available evidence, and informs the Customer of its position in writing. Rejection of a claim does not restrict the Customer's right to pursue the remedies available to them.

13.1. The period for performance of the service is the F1 service period specified in Section 1. The individual booking confirmation sets out the service days, vehicles and programs booked by the Customer.

The booking is linked to the Formula 1 Hungarian Grand Prix. This Section governs the consequences of an official change to the event date, its definitive cancellation and exceptional circumstances affecting performance.

13.2. Official changes to the event. Decisions to change the event date, postpone the event or cancel it definitively are made by the event organizer or the sporting body or public authority authorized to do so.

The Service Provider informs the Customer in writing without delay of any official change affecting the booking. The notification includes the nature of the change, the new date if known, the services affected and information on how the booking will be handled.

13.3. Complete and definitive cancellation of the event. If the Formula 1 Hungarian Grand Prix is canceled completely and definitively without a replacement date, the Service Provider cancels the services under the booking that have not yet been performed and are no longer required as a result of the cancellation.

The Service Provider refunds 100% of the amount paid for those services without delay, with no handling fee, retention of the advance payment or cancellation fee. If no service under the booking has yet been performed and the entire booking is terminated, the refund covers all payments made.

Services that can be separated and have already been performed in accordance with the contract must be accounted for separately. At the Customer's request, certain Budapest or Danube Bend programs may be retained under a separate written agreement; payments allocated to those services are not included in the refund.

13.4. Rescheduling the event to another date. If the race is rescheduled to another officially designated date, performance of the booking linked to the event moves to the new event period, subject to the conditions and statutory exceptions set out in this Section.

The Service Provider rearranges the confirmed services for the new date and sends an updated booking confirmation. This states the new F1 service period and the new calendar dates of the booked days. The days are rescheduled in accordance with the purpose of the original booking, taking account of the allocation of Hungaroring days and program days.

Where the vehicle category, number of days and service content remain unchanged, rescheduling does not in itself change the confirmed service fee. Previous payments count in full toward the fee for the rescheduled booking. Section 9 governs any further changes requested by the Customer.

13.5. Cancellation of a rescheduled service. If the Service Provider can provide performance in accordance with the contract on the new event date and confirms this in writing, but the Customer cannot or does not wish to use the service because of the change of date, the Customer may cancel in writing the affected services that have not yet been performed.

In this case, the Service Provider retains EUR 100 per vehicle per canceled service day from the amount paid and refunds the amount paid for the canceled services in excess of that sum in accordance with clause 8.11. Settlement is calculated separately for each vehicle and service day concerned, regardless of whether the Customer cancels the entire booking or only part of it.

This special settlement rule applies regardless of the time of cancellation, provided that the reason for cancellation is the official rescheduling of the event and rejection of the rescheduled date. No additional 5% handling fee may be deducted on top of the EUR 100, and retention of the full service charge under Section 8 does not apply. The rule is the same even if the Customer has already paid the full service charge. Days canceled under this clause may not be counted toward the days qualifying for the early booking discount in the remaining booking, regardless of the time of cancellation. If this leaves only one service day not yet performed in the booking confirmed with an early booking discount for the vehicle concerned, the charge for that day must be changed to the standard daily rate in the F1 price list applied at the time of the original booking. If at least two days are retained, the early booking discount remains in effect. Settlement of the price difference and payments, as well as discretionary concessions, are governed by clause 9.6.

If the Service Provider cannot provide performance in accordance with the contract on the new date, the retention under this clause does not apply; in that case, clause 13.7 governs. In applying this clause, statutory rights that cannot validly be excluded must be taken into account.

13.6. Treatment of deadlines when the event is rescheduled. Rescheduling the event does not in itself extend the deadline for full payment of May 31, 2027, at 12:00 noon, Budapest local time, or reopen an early booking period that has already ended. A booking previously terminated in accordance with the rules is not reinstated by the change of date.

Cancellation because the Customer rejects the new event date is subject to the special settlement rule in clause 13.5. Neither the full-charge retention cutoff for the original service period nor that for the rescheduled service period applies to such cancellation.

Cancellation or modification of the rescheduled service for any other reason is governed by Sections 8 and 9, except that the cancellation cutoff of July 22, 2027, at 00:00 specified in those sections is replaced by 00:00 on the seventh calendar day preceding the first Thursday of the new F1 service period. All times are to be interpreted as Budapest local time.

The Service Provider communicates the new service days and the applicable cancellation cutoff to the Customer in writing, stating the exact dates and times. A subsequent change to the event may not retroactively impose stricter settlement terms on a cancellation already received.

If the new service period falls before the fixed payment deadline, the parties agree in writing on a new payment deadline that can be met before performance; late payment may not be established retroactively.
New bookings and additions relating to the rescheduled event that are requested outside the original sales periods are subject to these F1 Terms and Conditions and a separately accepted written F1 quotation. The quotation must specify the daily rate, any surcharge or discretionary concession, and the full amount payable. Rescheduling does not in itself make the general service price list applicable or change the charges for bookings already confirmed under clause 13.4.

13.7. An impediment to the Service Provider's performance on the new date. If the Service Provider cannot provide the confirmed service on the new event date, it examines the possibility of replacement in accordance with clauses 3.8 and 12.4.

If no suitable alternative solution is available, or the alternative service offered is not accepted, the Service Provider refunds in full, without deduction, the amount paid for the service that cannot be performed, in accordance with clause 12.5.

An impediment to the Service Provider's own performance may not be treated, for the purposes of financial settlement, as a voluntary cancellation by the Customer. The retention of an advance payment or fee under clause 13.5 does not apply in such a case.

13.8. Partial program changes and postponement without a new date. Changes to individual program elements, practice sessions, supporting events or start times do not in themselves constitute complete and definitive cancellation of the Hungarian Grand Prix. The parties separately discuss the actual effect of such changes on the services booked.

Postponement without a new date is not the same as definitive cancellation. In such a case, the Service Provider informs the Customer of the available information and the options for resolving the booking. In the absence of a specific new date, the booking cannot be considered confirmed for a particular new date. Further financial settlement must be determined on the basis of the actual possibility of performance and applicable law.

13.9. Exceptional impediments to performance. In the event of severe weather, a natural disaster, a prohibition imposed by an authority, an area closure or another exceptional circumstance affecting performance of the service, the party becoming aware of it must notify the other party without delay.

The parties examine the options for safe and lawful performance. A revised route, an alternative service or an additional charge may only be applied on terms agreed in advance.

If performance actually becomes impossible, its consequences and the settlement of payments must be dealt with in accordance with Section 12 and applicable law. Merely describing a circumstance as exceptional does not automatically exempt a party from liability or confer a right to retain fees.

13.10. Personal travel circumstances and financial settlement. A change to the Customer's own travel plans, a delayed or canceled flight, a problem with an accommodation booking or the absence of an event ticket is not the same as complete and definitive cancellation of the race.

Sections 8, 9 and 11 apply to amendments, cancellations or no-shows resulting from such reasons, and clauses 13.5–13.6 apply to rejection of the rescheduled date, subject to statutory exceptions.

The Service Provider makes any refund due under this Section in accordance with clause 8.11. Credit for future use may be provided instead of a monetary refund only with the Customer's express acceptance.

14.1. This Section applies to bookings made by a business, travel agency, event organizer, accommodation provider, agency or other business partner acting in the course of its professional or business activities.

When booking, the contracting party's full name or business name, address or registered office, billing details and applicable tax identification details must be provided, together with the name and contact details of the contact person handling the booking.

14.2. Identification of the contracting party. The partner initiating the booking must state clearly whether it is ordering in its own name or acting on behalf of another person.

When an order is placed in the partner's own name, the partner is the Customer, even if the service is used by its clients, guests, employees or other Passengers.

When booking on behalf of another person, the actual Customer must be identified and, where necessary, authority to act on their behalf must be demonstrated. The involvement of an agency does not in itself turn a booking made in an individual's name for private purposes into a business contract.

14.3. Partner rates and commission. A partner rate, agency discount or intermediary commission may only apply on the basis of a written offer accepted in advance or a separate partner agreement.

The agreement must specify the services concerned, the fees, the applicable taxes and, in the case of commission, its calculation basis, rate or amount, and settlement terms.

Partner status does not in itself create an entitlement to a discount or commission. An additional discount on top of a partner rate may be applied only if expressly included in the accepted quotation, taking into account the discount rules in Section 6.
After the early booking period ends, B2B Customers are not automatically entitled to a new discount either. Inquiries about the availability and terms of an individual partner quotation may be sent to info@vanbudapest.com; whether a concession is offered depends on current capacity and the individual agreement. This provision does not change partner rates or agreements previously expressly accepted and applicable to the booking concerned.

14.4. Reservation of capacity and booking confirmation. An offer or price list sent to a partner does not in itself reserve vehicle capacity. Capacity may be held on the basis of an expressly confirmed option or a finalized booking under Section 3.

When several vehicles or several service days are ordered, the confirmation must clearly state the vehicle categories, the number of vehicles and the days concerned. The parties may set a separate deadline for providing details of Passengers who have not yet been named; this does not defer the partner's payment obligation.

The partner may tell its own client that a service is secured only to the extent that the Service Provider has actually confirmed the corresponding capacity.

14.5. Payment obligation. When booking in its own name, the partner is responsible for paying the service charge and any additional services approved by the partner or its authorized representative. Any delay, nonpayment or dispute involving its own client does not extend the payment deadline owed to the Service Provider.

Unless a different written partner agreement has been expressly accepted, the entire payment system in Section 7 applies: booking before the deadline with an advance payment of EUR 100 per vehicle per booked day, full final payment by May 31, 2027, at 12:00 noon, and 100% prepayment for new bookings made after the deadline.

An individual partner rate or commission does not in itself establish different payment or cancellation terms. Nonpayment and cancellation are governed by Section 8, a different partner agreement by clause 14.6, and rescheduling of the event by Section 13.

14.6. Alternative payment and cancellation terms for partners. The parties may agree on a different advance payment, payment schedule or cancellation terms, particularly for bookings involving multiple vehicles, groups or a substantial reservation of capacity.

Any departures from the standard terms must be communicated clearly and in writing before the contract is concluded and must be expressly accepted by the partner. Stricter terms may not be imposed unilaterally after a booking has already been confirmed.

In the absence of an accepted agreement providing otherwise, the payment, amendment and cancellation rules in these F1 Terms and Conditions apply. The terms of the partner's contract with its client do not in themselves amend the agreement with the Service Provider.

14.7. Communication and Passenger details. The partner must designate the persons authorized to amend the booking, approve additional services and coordinate arrangements on site. Any limits on authority to approve changes or on spending must be communicated in writing in advance.

The partner ensures that the Passengers receive in good time the pickup and meeting details, the driver's contact details and the information needed to use the service. This includes, in particular, the time allowances, parking costs, overtime and the no-show rule.

Section 11 governs the further conditions for communication on site.

14.8. Commitments made to the client. The partner may confirm a service, discount or special condition on behalf of the Service Provider only where the Service Provider has given appropriate authorization.

Any additional service, free amendment, refund or other concession independently promised by the partner to its own client does not automatically create an obligation for the Service Provider to perform or pay for it.

Where the partner resells in its own name, the selling price it charges its own client is a matter for the agreement between them. Financial settlement with the Service Provider is based on the partner rate accepted by the parties.

14.9. Amendments, cancellations and refunds. Where a partner books in its own name, contractual notices of amendment or cancellation may be given by the partner or a person authorized by it for that purpose. A direct request from a Passenger does not in itself alter the financial terms of the contract with the partner.

In the event of partial cancellation, the vehicles and service days concerned must be identified separately. In the absence of a separate partner agreement, Sections 8 and 9 govern financial settlement, and Section 13 applies in the event of changes to the event.

The Service Provider makes refunds in accordance with clause 8.11. The partner settles accounts with its own client separately; the Service Provider's refund obligation is based on the amount actually paid to it and refundable under the contract. Any intermediary commission is settled in accordance with the separate commission agreement.

15.1. The Service Provider processes the personal data of the Customer and the Passengers to the extent necessary to manage the booking, organize and perform the service, settle accounts and resolve any complaints and legal claims.

15.2. The Service Provider may share the contact and travel details necessary for performance with the designated driver and the partner performing the service. The data must be treated confidentially, with access restricted to authorized persons; they may not be used for the partner's own promotional communications.

15.3. The Customer acknowledges that, subject to prior notice, an onboard camera may operate in the vehicle performing the service for the protection of persons and property. Lawfully processed recordings may be used to clarify accidents, damage or other incidents giving rise to loss, to substantiate legal claims and, where there is an appropriate legal basis, in dealings with authorities and insurers. The Privacy Notice sets out the detailed conditions for processing camera recordings.

15.4. Data retention is determined by the purpose of processing and the prescribed retention periods. Data subjects may request erasure of their data at info@vanbudapest.com. Erasure does not extend to data whose continued retention is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

15.5. A booking does not result in automatic newsletter subscription. The Service Provider may send one customer satisfaction inquiry containing no advertising within 30 days after completion of the service. Data subjects may also opt out of this in advance by contacting info@vanbudapest.com. The relevant provisions of these F1 Terms and Conditions govern notifications and payment reminders necessary for the booking.

15.6. The Service Provider's Privacy Notice sets out the detailed rules on data processing, camera use, data retention and data subject requests; the Cookie Notice explains the conditions for website analytics and the use of cookies. These documents and the general terms and conditions can be found on the VanBudapest website or requested at info@vanbudapest.com. The provisions of these F1 Terms and Conditions govern the specific contractual conditions of F1 bookings.

16.1. The Customer may submit a complaint concerning the service orally or in writing. Written complaints may be sent to legal@vanbudapest.com or info@vanbudapest.com, or by mail to the address given in Section 1. To assist the investigation, please specify the booking reference, the service day concerned, the incident complained of and the action requested.

Where possible, any problem noticed on site must be reported to the driver or the Service Provider without delay so that an attempt can be made to remedy it while the service is still being performed.

16.2. The Service Provider investigates oral complaints immediately and remedies them where necessary. If immediate investigation is not possible or the consumer disagrees with the handling of the complaint, the Service Provider prepares a written record and provides a copy in the prescribed manner.

The Service Provider gives a substantive written response to a written complaint within 30 days of receipt, in a manner that can be evidenced. If the complaint is rejected, the Service Provider states the reasons and provides information on the possibility of proceedings before the authority or conciliation board appropriate to the nature of the complaint, together with its contact details. The general terms and conditions contain the detailed complaint-handling procedure.

16.3. In the event of a consumer dispute, the Customer may initiate proceedings before the competent conciliation board. The Service Provider has a duty to cooperate in those proceedings.

Contact details of the Budapest Conciliation Board:

• Registered office: 1016 Budapest, Krisztina krt. 99., floor I, room 111.
• Mailing address: 1253 Budapest, P.O. Box 10.
• Telephone: +36 1 488 2131
• Email: bekelteto.testulet@bkik.hu
• Website: bekeltet.bkik.hu.

16.4. The parties seek to resolve disputes primarily through direct discussion. The contractual relationship is governed by Hungarian law. In the event of court proceedings, the court hearing the case is determined by the applicable rules on international jurisdiction, subject-matter jurisdiction and territorial jurisdiction.

16.5. The special provisions of these F1 Terms and Conditions apply to F1 bookings. Matters not regulated here are governed by the general terms and conditions incorporated into the contract. In the event of a discrepancy between the two documents, the provision of the F1 Terms and Conditions takes precedence.

An individual contractual departure expressly accepted by the parties takes precedence over the general terms in the matter concerned.

16.6. The version of the F1 Terms and Conditions made available for review and accepted before conclusion of the contract applies to the booking concerned. The Service Provider makes it available in a form that can be saved and retains an identifiable copy of the version relating to the booking. A subsequent amendment published on the website does not in itself change the terms of a contract already concluded.

16.7. Before the contract is concluded, the Service Provider specifically draws the Customer's attention to terms requiring separate notification and express acceptance, in particular the May 31 deadline at 12:00 noon for full payment, termination of service items not fully paid by the deadline and retention of the entire EUR 100 advance payment per vehicle per canceled day concerned, the absence of an additional payment period, the 5% cancellation fee calculated on the amount actually paid, retention of the full charge from July 22 onward, and the rules limiting replacement obligations and liability. The Service Provider documents express acceptance of these terms during the booking process.

16.8. These F1 Terms and Conditions take effect on September 1, 2026.
Document version: 1.0.