Terms and Conditions, Privacy Policy, and Booking Agreement

GENERAL TERMS AND CONDITIONS (GTC)
VanBudapest.com – Premium Chauffeured Road Passenger Transportation Service
Last updated: Budapest, December 1, 2025
Effective date: January 1, 2026
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I. PREAMBLE, SERVICE PROVIDER DETAILS
1.1.
These General Terms and Conditions (hereinafter: the “GTC”) set out the conditions of non-scheduled, individually ordered road passenger transportation services provided for consideration by VanBudapest.com (hereinafter: the “Service Provider” or the “Company”).
The provisions of these GTC apply to all legal relationships established between the Service Provider and the Customer, unless the parties agree otherwise in writing.
By ordering the service, the Customer automatically acknowledges and accepts the provisions of this contract.
1.2. Service Provider contact details:
•	Service Provider name: VanBudapest.com
•	Customer service email: info@vanbudapest.com
•	Legal matters email: legal@vanbudapest.com
•	Phone number: +36 70 753 6333
•	Website: www.vanbudapest.com
1.3. Geographic scope of the Service:
The Service Provider primarily operates within Budapest, Hungary and may, based on the Customer’s individual needs, provide passenger transportation throughout Hungary, as well as in international relations to Hungary’s directly neighboring countries, or from those countries to Hungary.
The specific route, destination and territorial undertaking shall always be determined by the individual order and its confirmation.
1.4. Applicable law and jurisdiction:
Hungarian law shall govern these GTC and all legal relationships established between the Service Provider and the Customer.
For the resolution of disputes—subject to mandatory statutory provisions—the parties stipulate the jurisdiction of Hungarian courts.

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II. DEFINITIONS
2.1. Customer:
A natural or legal person who enters into a contract with the Service Provider, regardless of whether they travel.
2.2. Passenger:
A natural person traveling in the Service Provider’s vehicle.
2.3. Responsible Customer:
The Customer in the capacity of bearing legal and financial responsibility for the conduct of all passengers, for any damage caused, and for ensuring the conditions of performance.
2.4. Driver / Chauffeur:
An employee/contractor of the Service Provider.
2.5. Fleet:
Premium-class passenger cars and minibuses (e.g. Mercedes-Benz E-Class/S-Class; Mercedes-Benz V-Class/Vito), and buses rented as needed.
2.6. Fare:
The consideration for the Service; it does not include separate fees/surcharges under these GTC (e.g. waiting, damage settlement, admin fee).
2.7. Commenced time unit:
Any commenced hour measured relative to the exact start time of the service (hour and minute).
2.8. Waiting time:
Driver availability outside actual driving.
2.9. No-show:
The Customer/Passenger does not appear at the agreed pickup time and does not cancel properly.
2.10. Force majeure:
An unforeseeable and unavoidable external cause (in particular: natural disaster, official closure, state event, strike, terrorist act, epidemic/pandemic, international conflict).
2.11. Damage / Contamination / Vandalism:
Contamination, damage, functional or aesthetic deterioration of any part of the vehicle (smoking, vomiting, bodily fluids, scratches, breakage, etc.).
2.12. Right to refuse service:
The Driver’s entitlement to refuse to start or continue a ride for safety/quality reasons.

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III. LEGAL FRAMEWORK
3.1. The parties’ legal relationship is governed in particular by the following (as in force from time to time):
a) Act XLI of 2012 on passenger transportation services
b) Act V of 2013 (Civil Code – “Ptk.”)
c) Government Decree 176/2015. (VII. 7.) on paid road passenger transportation by passenger car
d) Regulation (EC) No 561/2006 (driving and rest times – as applicable)
e) Government Decree 213/2012. (VII. 30.) (bus passenger transportation – if relevant)
f) Joint Decree 1/1975. (II. 5.) KPM-BM (Highway Code – “KRESZ”)
g) EU 2016/679 (GDPR) and Act CXII of 2011 (Info Act)
h) Rules governing consumer and distance contracts – where applicable.
3.2.
If any provision conflicts with mandatory law, the mandatory rule shall prevail; the remaining parts of the GTC remain in force.

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IV. SUBJECT, SCOPE AND EXCLUSIONS OF THE SERVICE
4.1. Scope of services:
a) airport transfer (BUD)
b) intra-city transfer (Budapest)
c) intercity and international transfer (e.g. Vienna, Bratislava)
d) event and venue transfers
e) individual, non-scheduled services according to pre-agreed route/time
f) small-group minibus transportation
g) coach transportation
4.2. Premium standard:
Punctuality, discretion, safety, English/Hungarian communication.
4.3. Not part of the service (explicit exclusions):
Concierge, medical transport, standalone logistics/parcel transport, airport “porter service”, passport/document delivery, official administration/representation.

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V. CONTRACTING, ORDERING, CONFIRMATION
5.1. Formation of the contract:
a) Order (exclusively in writing by email to info@vanbudapest.com)
b) Service Provider’s confirmation (exclusively in writing by email from info@vanbudapest.com)
c) The contract is concluded upon confirmation; the GTC in force at the time of performance are binding.
5.2. Mandatory minimum information:
•	name, phone number, email
•	pickup address and details
•	destination address and details
•	date, time
•	number of passengers
•	vehicle category
•	special requests (child seat, reduced mobility, extra luggage)
•	for airport trips: flight number (for delay handling)
5.3.
The Service Provider may refuse the order if the conditions cannot be met (e.g. lack of capacity, security risk).
5.4. Individual contract:
The parties may deviate in writing; deviations are valid only in writing.

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VI. PRICING, SURCHARGES AND PAYMENT TERMS
6.1. Pricing principles and fare components
The fares applied by the Service Provider are based on pre-defined, transparent pricing intended to maintain premium service quality and ensure a predictable cost structure for the Customer.
The base fare always includes:
•	distance traveled,
•	total duration of the service,
•	justified waiting time,
•	tolls and motorway usage fees,
•	Meet & Greet service (where relevant),
•	VAT and all other public charges.
The fare does not include, and may be charged separately as a separate item:
•	parking fees, which are on-site costs not precisely calculable in advance and are borne by the Customer,
•	the costs of additional vehicles or luggage transport equipment required due to the Customer’s fault.
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6.2. Current base prices (2026)
As of January 1, 2026, the Service Provider applies the following current base prices.
Prices are indicative; the current and final fee is always recorded in the written confirmation.
Pricing structure – EUR-based pricing
Budapest Airport Transfer Pricing | VanBudapest
Car, Van, Bus Rental in Budapest with Driver | Hourly Rates
For higher-volume, multi-day or recurring orders, individual pricing agreements and discounts may be available. Enquiries are accepted exclusively in writing at info@vanbudapest.com.
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6.3. Peak and highlighted period pricing
The Service Provider reserves the right to apply pricing different from base prices during highlighted periods, especially during:
•	Christmas and New Year’s Eve (year-end period),
•	Easter,
•	Pentecost weekend,
•	all public holidays (not only international, but also Hungarian national holidays, e.g. March 15, August 20),
•	major sports events (UCL final, Judo World Championship, e-sport events),
•	Formula 1 Hungarian Grand Prix,
•	MotoGP race in Hungary,
•	major international or city events,
•	high-profile political events (foreign delegations, parliamentary elections, etc.).
Between December 23 and January 2, a +100% seasonal surcharge may apply to a significant portion of services.
The current price is always indicated in the final quotation depending on capacity.
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6.4. Rules for hourly service
Hourly service is available only within the administrative boundaries of Budapest.
For hourly bookings:
•	every order includes +1 logistics hour to cover vehicle dispatch from/to the garage; e.g. a 6-hour booking = 6 hours active service + 1 hour logistics movement, therefore payment of 7 hours is justified;
•	the driver remains at the Customer’s disposal throughout the entire program, waiting at the designated parking place.
The hourly rate includes:
•	tolls,
•	Meet & Greet service,
•	all taxes.
Overrun, commenced extra hour charges (vary by category):
•	E-Class, V-Class and Mercedes Sprinter: €80
•	Coach bus, VIP Sprinter and S-Class: €120
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6.5. Special rules for airport and railway station transfers
Arrival transfer (from the airport to the city)
In addition to the base fare, a 12 EUR parking fee is charged, which includes up to 1 hour of waiting time after landing.
This time is intended for baggage claim, customs and reaching the meeting point.
Waiting beyond one hour is subject to a surcharge (to be paid on-site according to the applicable BUD airport tariff), and may affect the feasibility of subsequent services, especially for longer-distance travel, in view of drivers’ working and rest time rules.
Departure transfer (from the city to the airport)
In addition to the base fare, a 3 EUR parking fee is charged, which:
•	includes up to 5 minutes,
•	includes passenger drop-off and unloading luggage,
•	after which the vehicle leaves the area immediately.
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6.6. Luggage capacity and transport rules
Luggage may not be placed in the passenger compartment, except hand luggage.
All other luggage must fit in the vehicle’s trunk/luggage compartment.
Vehicles and luggage capacity
Vehicle type	Max passengers	Large luggage (pcs) (75×50×30 cm / 23 kg)	Hand luggage (pcs) (55×40×23 cm)
E-Class	3	2	2
S-Class 2024	3	2	2
V-Class	6–7	5	5
VIP Sprinter	8	10	10
Sprinter (14–20 pax)	14–20	10	10
Sprinter + trailer	14–20	20	20
Coach bus (49 pax)	49	49	49
If the amount of luggage exceeds the vehicle’s capacity and the Customer did not notify this in writing in advance, the excess luggage cannot be transported.
In such a case an additional vehicle or separate luggage transport is required; organization and cost are borne by the Customer.
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6.7. Payment terms
The Service Provider’s services are available exclusively with prepayment.
Accepted payment methods:
•	card payment,
•	bank transfer.
If the order is placed within 72 hours of the time of performance, only card payment is accepted.
Deposit policy:
•	For orders below EUR 5,000: no deposit applies (unless agreed otherwise in writing).
•	For orders above EUR 5,000: a 50% booking deposit is required.
For long-term bookings made months in advance:
•	full payment is required by the date specified in the written quotation, but no later than 30 calendar days before the performance date;
•	the booking becomes final only upon receipt of full payment;
•	in case of payment delay, performance may be refused and/or a surcharge may be applied. If 50% deposit was already paid earlier, its refund is handled in accordance with the cancellation terms.
If the Customer pays after the deadline and VanBudapest.com can no longer provide the service due to the delay, a handling fee will be charged for the refund: 5% of the booking value, minimum EUR 200. This covers penalties paid to external providers, bank transfer costs, and administrative burdens related to booking management. If the refundable amount is lower, the maximum refund equals the amount actually available.
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6.8. Invoicing
The Service Provider issues invoices exclusively in electronic form.
The invoice is prepared in Hungarian or English, at the customer’s request, and sent electronically.
The Service Provider does not charge an administrative fee.
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6.9. Late payment
In case of late payment, the Service Provider is entitled to:
•	charge late payment interest,
•	enforce collection costs,
•	suspend or refuse further services.
If the 50% deposit was already paid, but full prepayment has not been received by the performance date set in the offer, or payment cannot be credibly proven (transfer proof, bank confirmation for card payment), the service may be refused and a handling fee will be charged for the refund: 5% of the booking value, minimum EUR 200. If the refundable amount is lower, the maximum refund equals the amount actually available.
If the Customer pays after the deadline and VanBudapest.com can no longer provide the service due to the delay, a handling fee will be charged for the refund: 5% of the booking value, minimum EUR 200, as detailed above.

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VII. CANCELLATION, CHANGES, NO-SHOW
7.1. General rules, time basis and communication
7.1.1. Time basis (mandatory):
All deadlines in this chapter are calculated relative to the planned pickup time confirmed in the order, in the Europe/Budapest time zone.
7.1.2. Cancellation exclusively by email:
The Customer acknowledges and accepts that cancellation is valid exclusively in writing by email to: info@vanbudapest.com.
The Service Provider does not accept valid cancellation by phone, SMS, WhatsApp, social platforms or any other channel.
7.1.3. Mandatory content elements:
The cancellation email must include at least:
•	booking ID / confirmation number,
•	Customer name,
•	pickup time and location,
•	vehicle category,
•	and a clear cancellation statement.
7.1.4. Effectiveness of cancellation:
Cancellation is deemed received when it verifiably arrives in the Service Provider’s email system. The Customer is responsible for being able to prove receipt if necessary (delivery receipt, sent email).
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7.2. Cancellation and refund rules by vehicle category (general period)
The Service Provider applies different cancellation windows by vehicle category due to costs of vehicle reservation, capacity holding, driver scheduling and operational preparation.
Time intervals are calculated relative to the exact start date/time (hour and minute, Hungarian time) of the first day of the ordered service.
7.2.1. Passenger cars (max 3 passengers) – Mercedes-Benz E-Class / S-Class and similar
•	72 hours or earlier: 100% refund
•	within 48–72 hours: 50% refund
•	within 48 hours or No-show: no refund
7.2.2. Minibuses – Mercedes-Benz V-Class, Sprinter and similar
•	7 calendar days or earlier: 100% refund
•	between 3–7 calendar days: 50% refund
•	within 3 days (within 72 hours) or No-show: no refund
7.2.3. Coaches and VIP Sprinters
•	earier than 3 weeks: 100% refund
•	within 2–3 weeks: 50% refund
•	within 2 weeks or No-show: no refund
Complex, multi-day orders (events, highlighted events, long-duration services)
A complex multi-day order is any service where the Customer requests full-day and/or half-day availability over several consecutive days, especially (but not limited to) one week or longer (events, major sports or business events, multi-week programs).
In such cases, an individual regime applies, as vehicles and drivers are reserved exclusively for the Customer for the entire ordered period and are not available for other orders during that time.
Cancellation and modification are assessed per day, separately, always according to the cancellation rules set forth in the applicable GTC, applied by vehicle category. The Customer is not entitled to cancel or modify the entire multi-day period unilaterally in a single lump sum after the service has commenced. In such cases, no refund is possible. However, modifications may be considered by the Service Provider subject to capacity; ensuring changes is not guaranteed and a surcharge may apply.
If during an already commenced service the Customer reduces the pre-agreed time window and this does not result in overtime, the fee for the remaining unused time is not refunded.
Extension of the time window is possible only as overtime because the service is already in progress. Overtime is charged according to the overtime pricing in these GTC; no retroactive repricing or restructuring of daily packages is possible.
The purpose of these rules is to protect vehicle capacity, maintain service reliability, and prevent unilateral, post-hoc changes by the Customer to a collectively reserved multi-day service period to the Service Provider’s detriment.
7.2.4. Transaction/handling fee in case of refunds:
For every refund, a EUR 50 transaction/handling fee is deducted (bank, card acceptance and administrative costs), except where the matter arises due to the Customer’s omission. In those cases, a handling fee for the refund is charged: 5% of the booking value, minimum EUR 200. This covers penalties paid to external providers, bank transfer costs and administrative burdens related to booking management. If the refundable amount is lower, the maximum refund equals the amount actually available.
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7.3. Highlighted periods, peak season, major events (stricter cancellation policy)
The Customer acknowledges that due to demand and capacity constraints, the Service Provider may apply stricter cancellation and refund rules during highlighted periods.
7.3.1. Highlighted periods include in particular:
•	all Hungarian public holidays and the entire long weekend connected to them,
•	New Year’s Eve / New Year period,
•	Formula 1 Hungarian Grand Prix weekend,
•	major sports events, festivals, international events (e.g. fully booked city weekends),
•	and generally the peak season: May 1 to October 31.
7.3.2. Highlighted period refund rules (strict policy):
•	30 days or earlier: 100% refund
•	20–29 days: 50% refund
•	0–19 days and No-show: no refund
7.3.3. Priority rule in the confirmation:
The Customer acknowledges that during highlighted periods, the final applicable cancellation policy is always determined by the conditions recorded in the confirmation/offer, and by booking the Customer accepts them.
7.3.4. Booking recommendation:
In peak season and during major events, booking at least 2–3 weeks in advance is strongly recommended.
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7.4. Airport transfers – cancellation, flight cancellation, rebooking (special rules)
7.4.1.
For airport transfers, the vehicle-category cancellation policy applies (Section 7.2), with the following supplementary rules for flight-related events (delay/cancellation).
7.4.2. Cancellation “at landing / after landing” not acceptable:
The Customer acknowledges that cancellation communicated at the moment of landing or thereafter may qualify as a performance resource already reserved, therefore such cancellation is not considered free of charge and refund may be limited or excluded.
7.4.3. Flight cancellation – notification obligation and handling:
If the flight is cancelled, the Customer must notify the Service Provider immediately, but no later than the scheduled departure time of the flight, by email to info@vanbudapest.com.
•	If notified in time, the Service Provider will attempt rebooking/rescheduling subject to capacity.
•	Rebooking is not an automatic entitlement; it depends on capacity, driver scheduling and statutory limits (driving/rest times).
•	If rebooking is possible, the parties record the new time in writing.
•	If rebooking is not possible, settlement follows the vehicle-category policy under 7.2, unless a force majeure type extraordinary closure applies (see 7.7).
7.4.4. Delay:
The Service Provider may track the flight based on the flight number provided—where included in the service—however waiting and on-site operations are not unlimited and may affect subsequent services, especially due to longer routes and drivers’ working/rest time constraints.
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7.5. Change requests (time, pickup location, route, vehicle)
7.5.1. General principle:
Change requests may be submitted exclusively by email (info@vanbudapest.com). The Service Provider decides based on capacity and operational feasibility.
7.5.2. Free change (standard case):
Changing pickup time or location is free of charge if received at least 3 days (72 hours) before the confirmed pickup time.
7.5.3. Changes within 72 hours:
Changes within 72 hours are possible only subject to capacity. The Service Provider may reject the change, or condition it on settlement under the applicable cancellation rules (especially if the change affects essential parameters).
7.5.4. Material change:
Material change includes in particular: vehicle category change, significant passenger increase, adding long-distance routing, multiple stops, multi-hour waiting. In such cases the Service Provider may issue a new quotation.
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7.6. Discounted group bookings – recalculation of discount
If the Customer books a discounted package price (e.g. multiple transfers) and later cancels part of the bookings, the Customer acknowledges that:
•	remaining services may not qualify for the original discount,
•	the discount may be recalculated based on the updated quantity,
•	the refund amount may change accordingly.
Detailed principles are recorded in the confirmation/offer.
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7.7. Extraordinary situations (force majeure-type restrictions)
In extraordinary, widespread restrictions (e.g. border closure due to pandemic, traffic ban, official lockdown), the Service Provider may, based on equitable consideration of all circumstances, provide full or partial refund.
The Customer acknowledges the Service Provider may examine the fact and impact of such circumstances and request evidence.
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7.8. Method and deadline of refund
7.8.1. Method:
Refunds are made exclusively via the original payment method (card / bank transfer).
7.8.2. Deadline:
Refunds are made no later than within 30 business days.
Bank processing times may vary by country; the Service Provider will always strive for prompt completion.
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7.9. Service Provider cancellation, substitution and category handling
7.9.1. Service Provider cancellation:
In force majeure, technical failure, security risk or other reasons beyond the Service Provider’s control, the Service Provider may cancel. If no performance occurs, the paid fee will be refunded according to 7.8.
7.9.2. Substitute vehicle (best efforts):
If the Service Provider cannot provide the originally confirmed vehicle due to unforeseeable reasons, it will use best efforts to provide a substitute vehicle.
7.9.3. Settlement for category difference:
•	If a lower category vehicle is provided, the fee difference is refunded.
•	If a higher category vehicle is provided, the Service Provider does not charge the difference.
Settlement follows 7.8 deadlines.
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7.10. No-show and consequences
7.10.1. Definition:
No-show occurs if the Customer/Passenger does not appear at the confirmed pickup time and does not cancel properly (7.1.2.).
7.10.2. Payment and costs:
In case of No-show, the Service Provider may retain the full fee (100%), and the Customer must reimburse justified additional costs, including:
•	parking fees (including airport parking),
•	operational costs,
•	costs resulting from vehicle/driver downtime.
7.10.3. Subsequent invoicing and collection:
The Customer acknowledges that additional costs may be invoiced subsequently and collection proceedings may be initiated in case of non-payment.
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VII/A. ANNEX – 2026 HIGHLIGHTED PUBLIC HOLIDAYS AND LONG WEEKENDS (HUNGARY)
The following table summarizes major public/holiday periods and related long weekends in 2026.
Interpretation: where an official rest day or weekend connects to a holiday, the entire period qualifies as highlighted.
1) 2026 – Highlighted holiday periods (continuous windows)
Period (2026)	Days	Reason / note
Jan 1–4	4 days	New Year + long weekend (Jan 2 rest day)
Apr 3–6	4 days	Good Friday + Easter (Sun–Mon)
May 1–3	3 days	Labour Day long weekend
May 23–25	3 days	Pentecost long weekend
Aug 20–23	4 days	State Foundation + Aug 21 rest day
Oct 23–25	3 days	Oct 23 long weekend
Dec 24–27	4 days	Christmas (Dec 24 rest day + 25–26 public holidays)
2) Highlighted “red-letter” public holidays (calendar list)
Date	Holiday	Type
Jan 1	New Year’s Day	Public holiday
Mar 15	1848 Revolution Day	National holiday (in 2026 Sunday)
Apr 3	Good Friday	Public holiday
Apr 6	Easter Monday	Public holiday
May 1	Labour Day	Public holiday
May 25	Whit Monday	Public holiday
Aug 20	State Foundation Day	National holiday / public holiday
Oct 23	1956 Revolution Day	National holiday / public holiday
Nov 1	All Saints’ Day	Public holiday (in 2026 Sunday)
Dec 25	Christmas Day	Public holiday
Dec 26	Second Day of Christmas	Public holiday
3) General highlighted season
Between May 1, 2026 and October 31, 2026 the Service Provider considers the entire period a highlighted season (high demand, events, tourism), therefore:
•	capacity may be limited,
•	cancellation terms tighten according to 7.3.2,
•	final terms are always those recorded in the confirmation.
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VII/B. HIGHLIGHTED EVENTS – FOR INFORMATION PURPOSES
The Service Provider may apply different provisions during highlighted events (e.g. Formula 1 Hungarian Grand Prix weekend, UCL final, Judo World Championship etc.). Current terms are recorded in the offer/confirmation.

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VIII. WAITING, PICKUP, DELAY
8.1. Airport:
•	Base waiting fee (€12) includes: 60 minutes waiting, calculated from landing
•	After 60 minutes: payable immediately on-site according to BUD airport rules and pricing
•	If the ordered departing airport transfer requires longer travel time and/or greater distance (especially including foreign destinations), performance is possible only in compliance with statutory working time, driving time and tachograph obligations.
The driver is obliged to wait at the airport for up to 60 minutes from the actual landing time. Thereafter, the driver is obliged to perform only until the time when the ordered destination can still be reached legally, safely and in compliance with regulations.
If the Customer or passengers do not appear on time after landing and, as a result, performance would partly or fully lead to violation of statutory obligations, the driver is entitled to refuse performance partly or fully.
In such a case, the driver contacts customer service immediately, and the decision is approved by the customer service manager. An official report is prepared and sent electronically to the Customer.
The above constitutes a No-show event, in which case 100% of the service fee is charged and no refund is available, regardless of payment of airport or other ancillary costs.
•	In all other cases, failure to appear after 60 minutes and failure to notify delay: qualifies as No-show and 100% of the service fee is charged.
8.2. City/intercity:
•	Grace period: 60 minutes
•	Further waiting: if not indicated by the Customer, the Driver may leave the location; 100% of the service fee is charged.
•	If waiting is at the Customer’s request and is communicated in time (at the latest by the moment of original departure), the driver remains available within the paid service time window; after the end of the service window, extra hour (overtime) is charged according to Section 6.4.

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IX. PASSENGER CONDUCT, EXCLUSION, JOINT AND SEVERAL LIABILITY
9.1. Mandatory conduct rules:
Courtesy, cooperation with safety rules, zero tolerance for aggression, harassment, discrimination, smoking/vaping, contamination, appropriate hygiene (clean clothing, enhanced personal hygiene, well-groomed appearance).
9.2. Refusal of service (before departure or during the ride) in particular:
•	alcohol/drug intoxication
•	aggression/harassment
•	incitement to illegal activity
•	refusal of safety rules
•	vandalism/contamination
Consequence: full fare + incurred costs + damage settlement.
•	indecent behavior (nudity, barefoot travel, uncovered intimate areas)
•	inadequate personal hygiene (dirty, smelly clothing, unkempt appearance)
9.3. Customer’s joint and several liability:
The Customer is fully liable for passengers’ actions, damages and non-payment.

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X. LUGGAGE, SPECIAL REQUESTS, CHILD SEATS, REDUCED MOBILITY
10.1. Luggage – principles, capacity and placement
The Customer must provide accurate information about luggage quantity and type at booking. The Service Provider performs based on the luggage capacity of the confirmed vehicle category.
Placing luggage in the passenger compartment is prohibited except small hand luggage (e.g. handbag, laptop bag). All other items must fit in the trunk. Detailed rules are also stated in 6.6; this chapter repeats them for clarity.
The Customer is liable for damage caused by luggage or contents transported in luggage, including (but not limited to) illegal and/or not pre-agreed contents; consequences and rules are detailed in Section XIII.
Vehicles and luggage capacity (indicative maximums)
(Large luggage: 75×50×30 cm / approx. 23 kg; Hand luggage: 55×40×23 cm)
Vehicle type	Max passengers	Large luggage	Hand luggage	Note
Business Car – Mercedes-Benz E-Class	3	2	2	2 large + 2 hand fit comfortably
Luxury Car VIP – Mercedes-Benz S-Class 2024	3	2	2	2 large + 2 hand fit comfortably
Premium VAN Minivan – Mercedes-Benz V-Class	6/7	5	5	5 large + 5 hand fit comfortably
Luxury Minibus VIP – Mercedes-Benz Sprinter	8	10	10	10 large + 10 hand fit comfortably
Minibus – Mercedes-Benz Sprinter	14–20	10	10	10 large + 10 hand fit comfortably
Minibus + Trailer – Mercedes-Benz Sprinter	14–20	20	20	20 large + 20 hand fit comfortably
Coach Bus – 49 pax	49	49	49	49 large + 49 hand fit comfortably
Notes (mandatory rules):
a) If luggage exceeds capacity, a larger vehicle or separate vehicle is required.
b) On-site vehicle swap is not guaranteed.
c) If excess luggage is discovered on-site without prior written notice by the Customer, the Service Provider may refuse transport of the excess luggage and organization/cost of separate luggage solution is borne by the Customer.
10.2. Oversized luggage and special equipment
Oversized items (e.g. ski equipment, golf bags, large instruments) may be transported only with prior written notice. Without it, the Service Provider is not obliged to accept if safe placement or passenger comfort is endangered.
10.3. Luggage responsibility and lost & found
Passengers must continuously supervise valuables (documents, cash, jewelry, electronic devices). As a general rule, the Service Provider is not liable for lost, unattended items.
Found items—if noticed—are recorded and kept for a reasonable time; return logistics costs may be borne by the Customer.
10.4. Child seats / booster seats
Child seats/boosters are provided only upon prior written request. The Customer is responsible for requesting the proper solution based on the child’s age and weight. Obstacles due to missing/incorrect requests are borne by the Customer.
10.5. Reduced mobility, special assistance
For reduced mobility, assistive devices (wheelchair, walker), lifting or ramp needs, prior written coordination is mandatory. The Service Provider may refuse if safe and lawful performance cannot be ensured.

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XI. MULTI-DAY TRIPS, AVAILABILITY, ACCOMMODATION AND MEALS
11.1. Conditions of multi-day performance
For multi-day trips or availability, the Customer must ensure lawful and safe rest conditions for the driver (rest time, accommodation, safe parking) and cooperate in realistic scheduling.
11.2. Driver accommodation – minimum requirements and options
Accommodation must at least meet: lockable, hygienic room, private bathroom access, real rest ensured. Driver accommodation costs with half-board are borne by the Customer. The Customer must email the booking confirmation within 72 hours before the start of the service.
If the Customer does not wish to arrange accommodation directly, they must indicate this in writing during booking. Then:
a) Driver swap solution: the Service Provider swaps drivers; both drivers’ travel costs (to/from) are borne by the Customer and recorded in the offer.
b) Accommodation arranged by Service Provider: the Service Provider arranges accommodation; cost is included in the quotation and must be paid together with the ordered service.
11.3. Per diem, meals, “skipped days”
For multi-day performance, the Customer must pay a per diem: EUR 50/day.
The Customer must also provide (or reimburse) full meals, especially three meals per day.
If the program is organized so that on a given day the Customer does not use the driver’s active service but the multi-day performance continues, the Customer acknowledges:
•	driver availability has operational costs; therefore the EUR 50/day per diem and accommodation/meals may still be charged;
•	especially if temporary return travel and re-travel of the driver would be more costly than per diem and related costs.
11.4. Parking and guarding
The Customer must provide lawful and safe parking during multi-day performance or reimburse its cost. If guarded parking is needed, the cost is borne by the Customer.

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XII. DRIVERS’ DRIVING AND REST TIMES (SAFETY)
12.1.
Due to the primacy of road safety, the Service Provider applies the principles of Regulation (EC) No 561/2006 as an internal standard (even if exempt).
12.2.
If the Customer requests a route/time that makes compliance with rest times impossible, the Service Provider may:
a) refuse, or
b) provide a second driver (double charge), or
c) propose a modified schedule.

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XIII. DAMAGES, CONTAMINATION, CLEANING, PENALTY FEES
13.1. Liability and immediate settlement
The Customer and Passenger(s) are jointly and severally liable for any damage or contamination caused in the vehicle, its accessories or the Service Provider’s equipment, regardless of intent.
Depending on the nature of the damage/contamination, the Service Provider may request immediate settlement.
If the damage/contamination prevents safe or civilized continuation, the Service Provider may suspend performance until settlement or interrupt the service. The Customer acknowledges that further travel depends on safe operability in all cases.
13.2. Penalty and cleaning fees (EUR) – on-site minimums
The amounts below are minimum fees and may be increased based on actual damage, repair cost, downtime and administration. Fees are in EUR.
Incident type	Minimum fee (EUR)	Note / settlement
Smoking / vape	200	deodorization, ozone treatment, downtime
Liquid contamination (not water)	200	upholstery cleaning / interior cleaning
Food-related contamination	150	cleaning + odor treatment
Vomit / bodily fluids (biohazard)	450	disinfection, downtime, special handling
Physical damage (scratches, burns etc.)	from 350	on-site minimum EUR 350 payable immediately; final amount: actual authorized service/repair cost + 20% admin. The paid EUR 350 is deducted from the final invoice.
Seat/upholstery tear	300	additional costs possible based on extent
Glass damage (broken glass)	300–500	depends on type. On-site min. EUR 300 payable; actual cost + 20% admin charged. Paid EUR 300 deducted from final invoice.
Technical damage (caused by passenger)	from 300	on-site min. EUR 300 payable. If vehicle not operable, recovery cost payable on-site to recovery provider. Actual repair cost + 20% admin charged. Paid EUR 300 deducted.
13.3. Report, proof, electronic documentation
In case of damage/contamination, the Service Provider may prepare a report including:
•	time, place, circumstances,
•	photo/video documentation,
•	witness data (if available),
•	short description.
The Customer acknowledges the report and documentation may be sent electronically and the Service Provider may issue a separate damage invoice detailing items.
Refusal to sign the report does not exclude enforcement of the Service Provider’s claim.
13.4. Tax content
Tax content of damage-related fees is indicated on the issued invoice.

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XIV. LIABILITY, LIMITATION OF LIABILITY, SERVICE LIMITATIONS
14.1. General limits of the Service Provider’s liability (delay, cancellation, external causes)
The Customer acknowledges that due to the nature of road passenger transport, exact minute-by-minute guarantees of travel time are not possible. The Service Provider is not liable for delays, route changes or obstacles not attributable to it, including:
a) traffic conditions, accidents, closures, diversions, authority checks, police measures, parking restrictions;
b) weather and natural conditions (snow, ice, storms, fog, flood and their traffic impact);
c) authority measures and extraordinary events (delegations, demonstrations, strikes, epidemiological measures, terrorism-related restrictions);
d) conduct of third parties (other drivers’ violations, vandalism, theft or other third-party damages not attributable to the Service Provider);
e) reasons within Customer/Passenger sphere (late at pickup, incorrect/incomplete address, excess luggage, route change request, lack of cooperation).
In such cases the Service Provider strives to mitigate delay, but the Customer may not claim indirect damages (missed connections, missed programs, business loss), unless mandatory law explicitly provides otherwise.
14.2. Service Provider liability (fault, driver, technical condition)
The Service Provider is liable for:
a) intentional or grossly negligent damage caused by the driver;
b) damages caused by serious technical failure attributable to the Service Provider.
14.2.1. Technical condition – proof and timing
Liability for technical-condition damage applies only if it is provable that:
•	the technical condition was objectively defective at the start of performance, and
•	causally linked to the damage, and
•	existed for reasons attributable to the Service Provider (e.g. missed/inadequate maintenance).
14.2.2. Handling technical failure during the ride
If technical failure occurs during performance, the Service Provider must:
•	remedy within reasonable time, or
•	provide substitute vehicle if possible (subject to capacity), or
•	if objectively not continuable, terminate service and settle under 14.4.
The Customer acknowledges that even in case of technical failure the Service Provider does not assume liability exceeding the caps in these GTC or statutory limits.
14.3. Exclusion of indirect and consequential damages
To the extent permitted by law, the Service Provider excludes liability for indirect, consequential or ancillary damages, including lost profit, business loss, reputational damage, missed connections/programs, alternative travel costs, accommodation costs, loss of tickets/entries.
14.4. Compensation cap and settlement (fare maximum)
Within legal limits, the Service Provider’s total liability from one order is capped at the amount of fare actually paid for that order.
This limitation does not apply where limitation is excluded by law (especially death/personal injury, or intentional damage by the Service Provider/driver).
14.5. Vehicle replacement, category difference, termination
For safe performance, the Service Provider may replace vehicles, especially in force majeure, accident, technical failure or authority restrictions.
14.5.1. Same or higher category
The Service Provider may provide same or higher category. For higher category, no extra charge.
14.5.2. Lower category
If only lower category is available, fee difference is refunded under applicable rules.
14.5.3. If replacement not possible
If replacement is objectively not possible, the Service Provider may withdraw/terminate. The Service Provider settles and refunds the unperformed part within mandatory legal limits.
14.6. Passengers’ personal items and valuables
As a general rule the Service Provider is not liable for passengers’ personal items (luggage, documents, cash, electronics) unless damage results from intentional or grossly negligent conduct attributable to the Service Provider. Passengers must supervise valuables continuously.

XV. DATA PROCESSING, DASHCAM, CONFIDENTIALITY
15.1. Principles, documents and relationship to the Privacy Notice
The Service Provider processes personal data under applicable data protection laws, especially GDPR and relevant Hungarian legislation.
The Customer acknowledges that the Service Provider publishes a detailed Privacy Notice on the website, supplementing these GTC. If there is a discrepancy, the more detailed provisions of the Privacy Notice apply for specific processing activities, subject to mandatory law.
The Service Provider applies principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality, and accountability.
15.2. Categories of data processed (typical categories)
The Service Provider may process in particular:
•	identification/contact: name, phone, email, address;
•	trip organization: pickup/drop-off, time, route, flight number (if relevant), passenger count;
•	special requests: child seat, luggage info, other requests voluntarily provided;
•	invoicing: billing name, address, tax number (for legal entities/sole traders);
•	complaints/legal claims: emails, reports, evidence;
•	security data (if applied): dashcam recordings (image/audio, plate number, location, time) strictly for lawful purposes.
The Service Provider does not routinely request or process special category data (e.g. health). If the Customer voluntarily shares such data, it is considered only to the necessary extent and the Service Provider may request omission of unnecessary details.
15.3. Separation by legal basis (“three-basket” system)
15.3.1. “Mandatory” – contract performance and legal obligations
Purpose: organizing and performing transport, communication, invoicing, complaint handling, legal claims.
Legal basis:
•	performance of contract (GDPR Art. 6(1)(b)),
•	legal obligation for invoicing/accounting (GDPR Art. 6(1)(c)).
These processing activities are prerequisites; without them the Service Provider may refuse service.
15.3.2. “Partner/subcontractor” – data transfer to performance assistant
The Service Provider may use performance assistants/subcontractors due to capacity/route/operational reasons.
Purpose: performance (identification/contact for driver/partner).
Transferred data: minimum necessary (typically name, phone, pickup/drop-off, time, route, passenger count).
Legal basis: contract performance (GDPR Art. 6(1)(b)).
The Service Provider aims to contract partners so that the subcontractor:
•	uses data only for performance,
•	does not use for own marketing, does not store/contact later for “side deals”,
•	applies appropriate security,
•	does not retain beyond necessity after performance.
15.3.3. “Marketing and extra” – service development vs. newsletter/promos
a) Satisfaction measurement / review request / service development
Purpose: quality assurance, improving experience, preventing complaints.
Legal basis: legitimate interest (GDPR Art. 6(1)(f)).
The Customer may object; objections are handled reasonably and lawfully.
b) Seasonal discounts / coupons / newsletter / direct marketing
Purpose: marketing communications.
Legal basis: consent (GDPR Art. 6(1)(a)).
Consent may be withdrawn anytime without reasons; withdrawal removes from marketing list without affecting invoicing/legal retention.
15.4. Retention periods (differentiated approach)
a) invoicing/accounting: 8 years (legal obligation)
b) booking/contact/performance data not part of invoice: within limitation period, typically 5 years
c) satisfaction list: until objection/unsubscribe or until purpose achieved
d) marketing-consent data: until withdrawal (unsubscribe)
15.5. Dashcam – purpose, legal basis, access, retention
The Service Provider may use dashcams for property and personal security and evidencing legal claims.
Purposes include:
•	documenting accidents/incidents/damage/aggression,
•	clarifying disputes,
•	evidence for legal claims.
Legal basis: legitimate interest (GDPR Art. 6(1)(f)), with data minimization and purpose limitation.
Retention: generally up to 30 days then automatic deletion, except if needed for accident, damage, authority procedure, complaint or dispute, in which case retained only as necessary and purpose-bound.
Access: only authorized persons (management/operations/legal), with logged, restricted access.
Disclosure to third parties only with proper legal basis (authority request, insurer, dispute).
15.6. Data transfer to third parties
Personal data is transferred only lawfully, purpose-bound and minimized, especially to:
a) payment providers and banks,
b) insurer(s),
c) authorities,
d) performance assistants/subcontractors under 15.3.2.
15.7. Data security measures
Appropriate technical and organizational measures, including:
•	access control,
•	logging as needed,
•	data minimization and internal policies,
•	secure electronic storage.
Email communication cannot be absolutely risk-free, but risks are minimized reasonably.
15.8. Data subject rights (summary)
The Customer/Passenger may:
•	request information,
•	request access and rectification,
•	in certain cases request erasure/restriction,
•	object to legitimate-interest processing,
•	withdraw consent anytime (marketing).
Requests can be submitted via Service Provider contacts; handled within statutory deadlines.
15.9. Confidentiality
The Service Provider, drivers and contributors must treat as confidential any personal, business or other confidential information learned during performance. This includes routes, meeting points, destinations, communications and any information affecting privacy/business interests.

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XVI. COMPLAINT HANDLING, DISPUTE RESOLUTION, JURISDICTION
16.1. Filing complaints
The Customer may submit complaints exclusively in writing to: legal@vanbudapest.com.
Complaint deadline: 7 calendar days from performance, as a business standard.
16.2. Handling and response
The Service Provider investigates properly submitted complaints and provides a substantive written response within 30 business days.
16.3. Out-of-court dispute resolution (mediation)
By mutual agreement, disputes may be resolved out of court. In this case, the parties apply a 14-day negotiation (mediation) period.
16.4. Jurisdiction and venue
Hungarian law governs disputes arising from these GTC.
Subject to consumer-law limitations, the parties may stipulate jurisdiction of Budapest courts.

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XVII. CUSTOMER AND PASSENGER RIGHTS, QUALITY GUARANTEES
17.1. Right to fair treatment and professional service
Customers and passengers are entitled to courteous, respectful, discreet and professional performance. The Service Provider does everything reasonably possible to ensure safe, civilized and predictable transportation.
17.2. Discretion and privacy
Discretion is a core principle. The Customer is entitled to confidential handling of information learned during travel, and that travel details are not shared with unauthorized persons except where required by law.
17.3. Equal treatment and inclusive service
The Service Provider provides service without discrimination (age, origin, gender, religion, gender identity, sexual orientation, citizenship or any other protected characteristic).
Within legal and safety limits, the Service Provider may adapt to individual needs (child seat, luggage handling, special pickup point).
17.4. Right to safe, clean and proper vehicle condition
The Customer is entitled to a safe, clean and cultured vehicle meeting safety and quality requirements.
Strict conduct and damage rules protect premium service for all passengers.
Example (quality protection): severe contamination (e.g. vomiting) may cause multi-day downtime. Damage/cleaning rules ensure quick restoration so subsequent passengers are not disadvantaged.
17.5. Right to accurate information and confirmation
The Customer is entitled to written confirmation of key terms (time, pickup, vehicle category, fare, highlighted conditions) and reasonable information during performance about material circumstances (traffic, closures, changes).
17.6. Right to complaint investigation and fair settlement
The Customer may submit complaints and is entitled to investigation within reasonable time, and fair settlement within legal/contract limits. The Service Provider aims for out-of-court resolution where possible.
17.7. Service limits – balance of rights and safety
Exercise of rights must align with road safety rules, legal requirements and quality standards. The Service Provider strives for proportionate and fair balance between Customer interests and safe feasibility.

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XVIII. TERRITORIAL ACCESS RESTRICTIONS, PERMITS AND SPECIAL ZONES
18.1. General provisions
Certain Hungarian urban/historic/touristic/protected areas may be subject to access/stop/parking restrictions requiring permits. These are based on:
•	municipal decrees,
•	authority rules,
•	traffic regulation.
The Service Provider may undertake access only with permits, or propose alternative pickup/drop-off points.
18.2. Downtown access rules
Some downtown zones (historic districts, pedestrian areas, traffic-calmed zones) may be limited/permit-based.
The Customer acknowledges:
•	permit type/fee may vary by vehicle category,
•	permit-related costs are indicated in the written offer,
•	on-site immediate permit requests or fee changes are not guaranteed.
18.3. Special rules for Buda Castle area
18.3.1. Passenger cars and premium MPVs (S-Class, E-Class, V-Class)
Drop-off/pickup points may require permits, depending on current rules:
•	Hilton Hotel – main entrance
•	Fisherman’s Bastion area
•	Parking only in designated outer zones
Actual stop availability depends on current traffic/authority conditions.
18.3.2. Sprinters and coaches
For larger vehicles, access to Buda Castle area:
•	only with special permit, and only at designated points:
o	Dísz Square
o	Palota Road
o	Hilton Hotel lower entrance
o	Fisherman’s Bastion lower level
Stop duration may be limited; parking is generally not permitted.
18.4. Permit fee content and administration
Permit fees may include:
•	municipal/authority fees,
•	administration/handling costs,
•	permit-related parking fees (if applicable).
Permit needs must be notified in writing at least 3 business days before performance. Within or after this deadline, permit procurement is not guaranteed.
18.5. Future/other restrictions
This chapter applies not only to Buda Castle/downtown Budapest but to any area in Hungary or abroad where:
•	access permits,
•	special traffic rules,
•	event/security-related restrictions
apply. The Service Provider may expand this chapter in the future.

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XIX. SPECIAL RULES FOR MAJOR INTERNATIONAL AND HIGH-VOLUME EVENTS AND OTHER SPECIAL PROVISIONS
(Formula 1 Hungarian Grand Prix, UEFA Champions League Final, Coupon Promotions)
19. General provisions – highlighted events
The Customer acknowledges that during certain major international/high-volume sports, cultural or business events (especially, but not limited to Formula 1 Hungarian Grand Prix) the Service Provider applies different, stricter booking, payment, cancellation and performance terms.
During such events:
•	vehicle capacity is limited,
•	traffic/authority regulation is extraordinary,
•	performance involves increased logistics and security risks.
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19.1. FORMULA 1 HUNGARIAN GRAND PRIX 2026
19.1.1. Event definition
Formula 1 Hungarian Grand Prix 2026
•	Event dates: July 24–26, 2026
•	Venue: Hungaroring, Mogyoród
These provisions apply to the full event period and related pre-/post-operational periods.
19.1.2. Booking and availability
•	Booking becomes final only after receipt of full payment or required deposit.
•	A quotation is informational and does not by itself reserve capacity.
•	Availability is allocated on a “first paid – first served” basis.
•	No liability for bookings where payment does not arrive by deadline.
19.1.3. Payment terms – highlighted event
The Customer may choose:
•	100% full prepayment at booking, or
•	50% deposit, with the remaining amount paid no later than June 2, 2026.
If the remaining amount is not paid by deadline, the Service Provider may cancel automatically and handle the deposit under cancellation terms.
19.1.4. Cancellation terms – Formula 1 Hungarian Grand Prix 2026
Cancellation date	Refund
until June 3, 2026	100% refund
June 4 – July 4, 2026	50% refund
after July 4, 2026	No refund
•	In case of cancellation, an admin fee of 5%, minimum EUR 200 applies.
•	Refund is made via the original payment method.
19.1.5. Changes
•	Hotel address and pickup time may be changed free of charge until July 4, 2026, subject to capacity.
•	After July 4, changes only with prior written approval.
19.1.6. Daily and multi-day services – pricing
For the Formula 1 event, the following daily fees apply:
Private Transfers to Hungarian Grand Prix 2025 | VanBudapest.com
19.1.7. The fee includes
Published prices include:
•	max 10 hours availability per day ending upon return to Budapest,
•	Budapest – Hungaroring – Budapest round trip,
•	P1, P2 or P3 parking/access fees,
•	motorway fees, local taxes, VAT,
•	Meet & Greet,
•	driver waiting in the parking closest to the gate on the ticket.
Time beyond 10 hours: EUR 80 / commenced hour, payable in cash directly to the driver.
19.1.8. Hungaroring and Paddock Club access – legal statement
The Customer acknowledges:
•	access to Paddock Club requires Chauffeur Pass + Car Parking Pass,
•	these permits are not within the Service Provider’s competence,
•	obtaining permits is the Customer’s responsibility via official hospitality agencies.
The Service Provider cannot issue/replace/guarantee such passes.
19.1.9. Force majeure
If the event is officially cancelled due to force majeure, paid service fees are refunded minus administrative handling costs.
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19.2. UEFA CHAMPIONS LEAGUE FINAL 2026 – SPECIAL TERMS
19.2.2. Event definition
UEFA Champions League Final 2026
•	Period: May 26 – June 2, 2026
•	Match venue: Puskás Aréna, Budapest – May 30, 2026
These provisions apply to the entire event period including arrival, match day and departure services.
19.2.3. Vehicle categories and pricing
Available categories:
Category	Vehicle type	Capacity
Business Car	Mercedes-Benz E-Class	3
Premium VAN	Mercedes-Benz V-Class	7
Minibus	Mercedes-Benz Sprinter	20
Coach Bus	Mercedes / MAN / other	49
Luxury VIP Car	Mercedes-Benz S-Class 2024	3
Luxury Minibus VIP	Mercedes-Benz Sprinter	8 (not available)
Hourly rates (within Budapest administrative boundary):
•	Business Car: 95 EUR/hour
•	Premium VAN: 125 EUR/hour
•	Minibus: 135 EUR/hour
•	Coach Bus: 160 EUR/hour
•	Luxury VIP Car: 125 EUR/hour
Right to change reserved.
Minimum billable service:
For each hourly service, 12+1 hours are billed per service day.
19.2.4. +1 hour accounting rule
For every hourly booking, an additional (logistics) hour is charged for dispatch and return.
Example:
12 hours actual availability = 13 hours billed.
19.2.5. Airport transfers – indicative one-way prices
Route	Business	VAN	Minibus	Coach	Luxury
Budapest (BUD)	149 €	199 €	299 €	449 €	219 €
Bratislava (BTS)	699 €	749 €	1,149 €	1,899 €	899 €
Vienna (VIE)	749 €	799 €	1,199 €	1,999 €	999 €
Right to change reserved.
19.2.6. Fees include
For hourly services:
•	parking fees
•	tolls
•	Meet & Greet
•	all taxes and VAT
•	continuous standby waiting at designated parking
For airport transfers:
•	parking fees
•	tolls
•	Meet & Greet
•	waiting time due to flight delay
•	premium terminal zone access
19.2.7. Booking and payment
•	Booking becomes final only with written confirmation and payment.
•	Minimum 50% non-refundable deposit required to reserve the vehicle.
•	Full prepayment can also be chosen.
•	Deadline for remaining 50%: March 15, 2026.
Capacity allocation is first paid – first served.
19.2.8. Cancellation terms – UEFA CL Final 2026
Cancellation date	Refund
Mar 16 – Apr 5, 2026	50%
Apr 6 – Apr 15, 2026	25%
Apr 16 – May 6, 2026	10%
from May 7, 2026	no refund
All refunds are subject to a 5% handling fee, minimum EUR 200, covering banking, exchange and administrative costs.
19.2.9. Stadium access – UEFA rules
The Customer acknowledges the following are UEFA official rules and not within the Service Provider’s competence:
•	500–800 m security zone around Puskás Aréna
•	private vehicles prohibited
•	designated drop-off/pick-up zone approx. 400 m from gates
•	entry requires match ticket + photo ID
•	final traffic maps published 10–14 days before match
The Service Provider cannot obtain/provide UEFA entry or parking permits.
19.2.10. Force majeure
If UEFA officially cancels due to force majeure (pandemic, authority ban), paid fees are refunded minus the handling fee.
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19.3. COUPON REDEMPTION POLICY
(VanBudapest.com – hourly services within Budapest)
19.3.2. Purpose and scope
This policy defines conditions for publicly published coupon codes.
Applies only to hourly vehicle services within Budapest administrative boundaries, under these terms.
By using a coupon, the Customer accepts:
•	these GTC,
•	Booking and Cancellation Rules,
•	and the Privacy Notice.
19.3.3. Coupon name and validity
WINTER20 coupon
•	Discount: 20%
•	Validity: Jan 1, 2026 – Feb 28, 2026
Applicable only if service starts within this interval. Expired coupon cannot be applied later.
Discount is capacity-based and available only while vehicles are available.
19.3.4. Eligibility and minimum use
•	Hourly services only
•	Minimum booking: at least 6 hours active + 1 logistics hour (minimum 7 hours)
•	Booking must be placed at least 72 hours before service starts
•	Valid only within Budapest administrative boundaries
19.3.5. Multi-day and combined orders
Multi-day: validity determined by first day; discount applies to full booking value.
Combined: if order includes at least one Budapest 6+1 hourly service, coupon applies to full order value including add-on services within the same order.
19.3.6. Coupon entry and validation
Discount is not automatic.
Coupon code must be provided in “Notes / Notes / Coupon code” field.
No retroactive application. One coupon per booking; coupons cannot be combined.
19.3.7. Discount limits and restrictions
Discount is percentage off final booking amount.
Not redeemable for cash; no residual value.
Max total booking value eligible: EUR 10,000.
Above EUR 10,000 coupon not applicable; individual pricing applies.
Not applicable to third-party costs (tickets, authority fees).
19.3.8. Cancellation, changes, rescheduling
General cancellation/change terms apply.
Rescheduling only if:
•	new time has capacity, and
•	new date remains within original coupon validity.
Refunds calculated based on discounted amount.
Coupon cannot be carried over or transferred.
19.3.9. Public nature, transferability, abuse
Coupon is public, not name-based, shareable.
Sharing does not guarantee capacity or priority.
Unauthorized copying/manipulation/abuse prohibited.
If abuse suspected, Service Provider may invalidate coupon and refuse service.
19.3.10. Capacity and force majeure
In highlighted periods capacity may be exhausted; coupon cannot be applied and cannot be moved to another period.
Force majeure does not automatically extend validity; handling follows general terms.
19.3.11. Invoicing and transparency
Invoice shows discounted final total by default. Detailed discount breakdown available upon request. Invoicing/payment follow confirmation and GTC.
19.3.12. Effective date
This coupon policy enters into force on January 1, 2026 and forms an inseparable part of the GTC.

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XX. FINAL PROVISIONS
20.1. Publication of the GTC
These GTC are available on the Service Provider’s official website:
www.vanbudapest.com under “Terms & Conditions / ÁSZF”.
20.2. Amendment of the GTC
The Service Provider may amend these GTC unilaterally.
Amendments apply only to newly created bookings.
For already confirmed orders, the GTC in force at the time of confirmation apply.
20.3. Partial invalidity
If any provision is partially or fully invalid/unlawful/unenforceable, this does not affect validity and applicability of the remaining provisions.
20.4. Entire agreement
The full content of the legal relationship consists of:
•	these GTC,
•	the written order confirmation,
•	any individual agreement/contract.
20.5. Governing language
The Hungarian version prevails.
The English version is for informational purposes only, unless the parties expressly agree otherwise in writing.

The Company shall not be held liable for any inaccuracies, errors, or misinterpretations arising from translations of this document.